Rock Edouard
Malden,MA
Summary
IT professional with experience in troubleshooting, network configuration, and hardware maintenance. Strong focus on team collaboration and delivering results. Reliable and adaptable, skilled in problem-solving and technical support. Known for effective communication and technical aptitude in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Technician Intern
Northeast Metro Tech
03.2024 - Current
- Provides technical support to students and teachers by troubleshooting hardware and software issues
- Maintained documentation for IT procedures
- Specializes in Student Chromebooks, prepares student Chromebooks for MCAS test in March
- Maintained up-to-date inventory records for all IT assets, allowing for efficient management and tracking of resources.
- Optimized network connectivity for improved efficiency through regular maintenance and updates.
- Supported end-users with technical assistance, resulting in reduced downtime and increased productivity.
Student/ RMV Portal Manager
Roc Seculaire Auto School
01.2020 - Current
- Manages student schedules, including booking driving tests and coordinating with the instructor
- Oversees the RMV portal, handling tasks such as scheduling road tests, updating student records, and ensuring compliance with state regulations
Education
No Degree - Business Technology
Northeast Metropolitan Regional Vocational School
Wakefield, MA06-2025
Skills
- Wireless networking
- Software installation
- Helpdesk experience
- Network troubleshooting
- Software updating
- Teamwork and collaboration
- Customer service
- Problem-solving
Certification
- Microsoft Powerpoint Certification
- Microsoft Excel Certification
- OSHA 10 Certification
- Microsoft Word Certification
Languages
English
Native or Bilingual
Haitian Creole
Native or Bilingual
Spanish
Limited Working
Korean
Limited Working
Timeline
IT Technician Intern
Northeast Metro Tech
03.2024 - Current
Student/ RMV Portal Manager
Roc Seculaire Auto School
01.2020 - Current
No Degree - Business Technology
Northeast Metropolitan Regional Vocational School
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