Binghan Li
Minneapolis,Minnesota
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
1
1
year of professional experience
Work History
IT Technician Intern
East Chapel Hill High School
08.2022 - 06.2023
- Enhanced system performance by troubleshooting hardware and software issues.
- Optimized network connectivity for improved efficiency through regular maintenance and updates.
- Supported end-users with technical assistance, resulting in reduced downtime and increased productivity.
- Assisted in the development of IT projects, contributing to successful project completion within deadlines.
- Conducted thorough system diagnostics, identifying root causes of problems for prompt resolution.
- Implemented effective data backup procedures, ensuring the security and integrity of critical information.
- Assisted in the deployment of new hardware devices, ensuring seamless integration into existing infrastructure.
- Managed software installations and upgrades, maintaining optimal system functionality at all times.
Education
High School Diploma -
East Chapel Hill High School
Chapel Hill, NC06.2023
Skills
- Remote support
- Technical support
- System administration
- Wireless networking
- Hardware repair
- Computer assembly
- Customer service
- Data recovery
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
IT Technician Intern
East Chapel Hill High School
08.2022 - 06.2023
High School Diploma -
East Chapel Hill High School
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