Andrew Burmylo
General Manager Of Operations
Springdale,AR
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinate resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Server/Bartender
Azul Tequila
Springdale, Arkansas
08.2021 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Answered customers' questions, recommended items and recorded order information.
- Bussed and reset tables to keep dining room and work areas clean.
General Manager of Operations
Bocca Italian Eatery And PIzzeria
Fayetteville and Rogers, Arkansas
12.2015 - 03.2020
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Enhanced operational success simultaneously between two restaurant locations through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Managed budget implementations, payroll, labor, daily cost of goods reports, employee reviews, training, schedules and contract negotiations.
- Received superior customer service satisfaction scores for two consecutive years at restaurant's first location followed by two consecutive years between both locations.
- Increased revenue streams by reducing total cost of goods by 15%, managing schedules, labor cost, food purchase cost, beer wine and liquor costs, and implementing corrective actions.
- Established and administered quarterly budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Lead Server
Jose's Southwest Bar and Grill
Springdale, AR
05.2014 - 11.2015
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift.
Bartender
Jose's Southwest Bar and Grill
Springdale, AR
05.2014 - 11.2015
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Customer Service Representative
Penn Medicine
Philadelphia, PA
01.2011 - 03.2014
- Assisted patients with scheduling appointments while collecting patient's demographics.
- Verified insurance, obtained referrals and preauthorization codes.
- Arranged for interpreter services when needed.
- Helped patients choose their correct doctor based upon personal preference and diagnosis.
- Scheduled a wide array of studies such as mammograms, ultrasounds, mri and ct scans for Radiology.
- Provided physicians with ICD-9 codes to correctly correspond with the requested scan.
Education
Bachelor of Science - Geological And Earth Sciences
Northwest Arkansas Community College
Bentonville 01.2021 - Current
Bachelors Degree - Physical Education Teaching And Coaching
West Virginia University
Morgantown, WV 01.2005 - 09.2006
Skills
Exceptional interpersonal communication
undefinedCertification
ServSafe Manager Certified
Timeline
Server/Bartender
Azul Tequila
08.2021 - Current
Bachelor of Science - Geological And Earth Sciences
Northwest Arkansas Community College
01.2021 - Current
ServSafe Manager Certified
01-2020
General Manager of Operations
Bocca Italian Eatery And PIzzeria
12.2015 - 03.2020
Lead Server
Jose's Southwest Bar and Grill
05.2014 - 11.2015
Bartender
Jose's Southwest Bar and Grill
05.2014 - 11.2015
Customer Service Representative
Penn Medicine
01.2011 - 03.2014
Bachelors Degree - Physical Education Teaching And Coaching
West Virginia University
01.2005 - 09.2006
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