Andrew Burmylo
General Manager Of Operations
Springdale,AR
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinate resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Server/Bartender
Azul Tequila
Springdale , Arkansas
08.2021 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Answered customers' questions, recommended items and recorded order information.
- Bussed and reset tables to keep dining room and work areas clean.
General Manager of Operations
Bocca Italian Eatery And PIzzeria
Fayetteville and Rogers , Arkansas
12.2015 - 03.2020
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Enhanced operational success simultaneously between two restaurant locations through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Managed budget implementations, payroll, labor, daily cost of goods reports, employee reviews, training, schedules and contract negotiations.
- Received superior customer service satisfaction scores for two consecutive years at restaurant's first location followed by two consecutive years between both locations.
- Increased revenue streams by reducing total cost of goods by 15%, managing schedules, labor cost, food purchase cost, beer wine and liquor costs, and implementing corrective actions.
- Established and administered quarterly budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Lead Server
Jose's Southwest Bar and Grill
Springdale , AR
05.2014 - 11.2015
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift.
Bartender
Jose's Southwest Bar and Grill
Springdale , AR
05.2014 - 11.2015
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Customer Service Representative
Penn Medicine
Philadelphia , PA
01.2011 - 03.2014
- Assisted patients with scheduling appointments while collecting patient's demographics.
- Verified insurance, obtained referrals and preauthorization codes.
- Arranged for interpreter services when needed.
- Helped patients choose their correct doctor based upon personal preference and diagnosis.
- Scheduled a wide array of studies such as mammograms, ultrasounds, mri and ct scans for Radiology.
- Provided physicians with ICD-9 codes to correctly correspond with the requested scan.
Education
Bachelor of Science - Geological And Earth Sciences
Northwest Arkansas Community College
Bentonville 01.2021 - Current
Bachelors Degree - Physical Education Teaching And Coaching
West Virginia University
Morgantown, WV 01.2005 - 09.2006
Skills
Exceptional interpersonal communication
undefinedCertification
ServSafe Manager Certified
Timeline
Server/Bartender
Azul Tequila
08.2021 - Current
Bachelor of Science - Geological And Earth Sciences
Northwest Arkansas Community College
01.2021 - Current
ServSafe Manager Certified
01-2020
General Manager of Operations
Bocca Italian Eatery And PIzzeria
12.2015 - 03.2020
Lead Server
Jose's Southwest Bar and Grill
05.2014 - 11.2015
Bartender
Jose's Southwest Bar and Grill
05.2014 - 11.2015
Customer Service Representative
Penn Medicine
01.2011 - 03.2014
Bachelors Degree - Physical Education Teaching And Coaching
West Virginia University
01.2005 - 09.2006
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