Andrew Burnett
Las Vegas,NV
Summary
Organized and dependable software engineer with extensive experience in managing multiple priorities and collaborating effectively to meet team goals. Specializing in Pega Systems, testing configurations, and small-scale development. Proficient in Jira, JSON, PLSQL, Java, HTML, HTML5, JavaScript, unit testing, and user acceptance testing. Certified in Agile methodologies and knowledgeable in Waterfall methodology. Experienced in cross-departmental projects, working with over 70+ applications for testing, upgrading, and enhancements.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Software Development Specialist
Credit One Bank N.A.
03.2023 - 03.2024
- Communicated design changes and updates to customers proactively, fostering strong collaborative relationships and achieving a 25% increase in customer satisfaction.
- Developed standardized procedures and checklists for implementation across multiple worksites, streamlining project installations and cutting implementation time by 30%.
- Collaborated on all stages of systems development lifecycle, from requirement gathering to production releases, achieving a 95% on-time delivery rate.
- Partnered with Scrum Master to set realistic coding milestones for pre-release software projects, successfully completing 100% of milestones.
- Coordinated with Scrum Master on database development timelines, reducing project delays by 20%.
- Translated customer requirements into detailed use cases and developed software for both desktop and mobile platforms, enhancing user engagement by 15%.
- Designed and developed analytical data structures, improving data processing efficiency by 40%.
- Assisted in troubleshooting issues during development and post-implementation phases, resulting in a 25% reduction in system downtime.
Risk Analyst
Credit One Bank N.A.
08.2021 - 04.2023
- Analyzed work processes to develop logic for new systems, procedures, and tests, contributing to a 20% reduction in error rates and a 25% increase in system efficiency.
- Designed and implemented tests and rollout strategies, uncovering new efficiencies in collections and enhancing risk mitigation and returns by 15%.
- Developed hypotheses, conducted comprehensive analyses, and performed test vs. Control comparisons, resulting in a 30% boost in decision-making accuracy.
- Validated and reviewed management reports, collaborating with internal and external stakeholders to refine strategies, leading to a 20% improvement in overall effectiveness.
- Utilized advanced analytical techniques to create customer risk strategies and segmentation schemes, increasing targeting precision by 25%.
- Communicated policy changes and recommendations to senior management and external regulators, achieving a 95% compliance rate and ensuring adherence to policies.
- Coordinated with operational teams to ensure seamless execution of policies, achieving a 98% compliance rate and reducing operational delays by 20%.
- Monitored industry trends and emerging risks, proactively addressing potential threats and reducing risk exposure by 15%.
User Acceptance Tester
Credit One Bank N.A.
03.2019 - 08.2021
- Developed validation processes and approaches in line with Credit One Bank standards, improving process accuracy by 20%.
- Collaborated with business and technology leads to define acceptable validation results, leading to a 15% decrease in validation discrepancies.
- Designed, developed, and implemented test plans, scripts, and tools based on detailed user stories, increasing test coverage by 30%.
- Logged and tracked issues through to resolution, achieving a 25% reduction in average issue resolution time.
- Assessed and revised validation sequences and scopes based on results and product design changes, enhancing validation effectiveness by 20%.
- Performed post-implementation validations in the production environment, ensuring a 98% compliance rate with project requirements.
- Actively participated as a team player, taking initiative and ownership of responsibilities, contributing to a 15% improvement in team productivity.
- Acted as a liaison between developers and users throughout the development lifecycle, improving user feedback incorporation by 25%.
- Supported the development of high-quality products by performing extensive functional, integration, system, regression, performance, and compatibility tests, reducing software defects by 30%.
- Streamlined the bug reporting process, expediting issue resolution and enhancing team efficiency by 20%.
- Implemented user acceptance testing with a focus on documenting defects, identifying bottlenecks, and executing test cases, resulting in a 15% improvement in UAT outcomes.
- Assisted in troubleshooting issues during both development and post-implementation phases, resulting in a 25% reduction in system downtime.
Workforce Analyst / Dialer Administrator
Credit One Bank N.A.
07.2007 - 03.2019
- Managed overtime, shift swaps, breaks, and PTO requests for a team of 50+ employees, ensuring 100% compliance with scheduling policies.
- Set and adjusted schedules to maintain optimal coverage and service levels, achieving a 15% improvement in service level adherence.
- Created training materials for new employees on attendance guidelines, reducing onboarding time by 25%.
- Produced and updated documents, reports, and tracking spreadsheets using Excel, Google Sheets, and Salesforce, increasing reporting accuracy by 20%.
- Worked with management to develop strategic and tactical plans, resulting in a 10% increase in operational efficiency.
- Optimized workforce scheduling by analyzing historical data and creating strategic forecasting models, leading to a 20% reduction in scheduling conflicts.
- Enabled better decision-making through the creation of custom dashboards and data visualization tools, improving management’s ability to track key metrics by 30%.
- Developed comprehensive reports for management, providing insights on workforce trends and recommendations for improvement, which contributed to a 15% increase in overall workforce productivity.
Education
Skills
- Pega Systems
- SQL
- SAS
- JSON
- PLSQL
- JavaScript
- Unit testing
- Microsoft Excel
- Microsoft Word
- Stakeholder management
- Documentation
- Web application development
- Mobile App Development
- Data Structure Proficiency
- Testing and debugging
Certification
Certified Agile Practitioner
Methodologies
- Agile
- Waterfall
Analyticalskills
- Problem-solving
- Data analysis
- Risk mitigation
Personal Information
Title: Software Engineer
Projects
Pega Systems Configuration Optimization, Tested and optimized various configurations, improving system performance by 40%. Cross-Departmental Application Enhancements, Collaborated on enhancing over 70+ applications, leading to increased efficiency and user satisfaction.
Timeline
Software Development Specialist
Credit One Bank N.A.
03.2023 - 03.2024
Risk Analyst
Credit One Bank N.A.
08.2021 - 04.2023
User Acceptance Tester
Credit One Bank N.A.
03.2019 - 08.2021
Workforce Analyst / Dialer Administrator
Credit One Bank N.A.
07.2007 - 03.2019
Certified Agile Practitioner
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