Latoya Hill-Cole
Rocky Mount,NC
Summary
Results-driven Financial Crimes Analyst II at Truist Bank with expertise in fraud detection and data analysis. Proven ability to resolve complex financial cases efficiently while maintaining meticulous records. Strong analytical thinking and problem-solving skills enhance decision-making processes, ensuring compliance with evolving regulations. Committed to delivering exceptional client advisory and support.
Overview
20
20
years of professional experience
Work History
Financial Crimes Analyst II
Truist Bank
Wilson, NC
11.2015 - Current
- Analyze large datasets with statistical methods and software programs.
- Process merchant dispute claims utilizing Visa Resolve Online (VROL) and Pega Systems to ensure timely and accurate resolution.
- Analyze and decide on multiple financial crime-related cases or alert types.
- Maintain accurate records of all data collected during analysis processes.
- Conduct client research.
- Use critical thinking skills to make well-supported decisions relative to the alert type.
- Participate in BSA/AML/OFAC and/or fraud-related training that may include webinars, periodicals, and self-study in order to stay abreast of any related changing laws and regulations.
- Prioritize and expedite assigned work to meet changing business circumstances.
- Efficiently and effectively resolve cases or alerts with awareness of all timelines, as directed by the financial crimes function.
- Support projects and analyses to drive consistency and accuracy within financial models.
Print Services Supervisor
Office Depot Inc
Rocky Mount, NC
08.2005 - 11.2015
- Maintained records of all prints, supplies and materials used in the printing process.
- Delivered exceptional customer service and handled inquiries and complaints.
- Addressed areas that needed improvement and observed the team's performance.
- Aided onboarding team members with one-on-one training sessions.
- Participated in various learning and educational opportunities to update and maintain job knowledge.
- Resolved customer complaints quickly and efficiently while maintaining positive relationships with clients.
- Scheduled regular maintenance for printers, copiers and other related equipment.
Cashier
Goodwill Community Foundation
Rocky Mount, NC
11.2013 - 07.2014
- Operated the cash register or POS system to receive payment by cash, check, and credit card.
- Answered customer questions and provided store information.
- Delivered a high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Balanced daily transactions on a computerized point-of-sale system.
Education
Associate of Applied Science - Architectural Technology
Nash Community College
Rocky Mount, NC05.2006
High School Diploma -
Northern Nash High School
Rocky Mount, NC05.2002
Skills
- Analytical thinking
- Compiling data
- Client advisory
- Organizational management principles
- Fraud detection
- Data analysis
- Data processing
- Claims processing
- Problem solving
- Pega Systems
- Visa Resolve Online (VROL)
- Microsoft Office 365
Websites
Accomplishments
- Acknowledged for providing exceptional customer support experience at Office Depot and Truist
Affiliations
- Youth department leader and secretary of the Usher board at St. John Missionary Baptist
- Assist in performing office duties, including counting offering funds, updating membership records, and taking minutes during conference meeting at St. John Missionary Baptist Church.
- Enjoy reading books and drawing in my spare time.
References
References available upon request.
Timeline
Financial Crimes Analyst II
Truist Bank
11.2015 - Current
Cashier
Goodwill Community Foundation
11.2013 - 07.2014
Print Services Supervisor
Office Depot Inc
08.2005 - 11.2015
Associate of Applied Science - Architectural Technology
Nash Community College
High School Diploma -
Northern Nash High School
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