Trevor Hall
Jay,ME
Summary
A team player with a rounded knowledge of fraud and financial crime. Motivated professional that is ready to move, adapt and excel.
Overview
16
16
years of professional experience
Work History
Fraud Detection Analyst/ Financial Crimes Investigator/ Fraud Spec II
WEX Inc
02.2022 - Current
- Fraud Detections
- Work cases identified by fraud strategies
- Point of compromise identification
- Send alerts to customers and handle resolution
- Financial Crime Investigator
- Investigate commercial accounts and applications
- Skip trace/ Open source research
- In depth case file preparation.
- Write SAR Narratives and prepare SARs
- Fraud Specialist II
- Serve as a Fraud process BA/Liaison/SME for several products
- KYC/KYB Onboarding
- Perform FinCrime Investigator tasks above
- Training Others
Loan Servicing/ Loan Operations Rep IV
T.D. Bank
04.2020 - 02.2022
- Customer Service
- Provide account information
- Provide product guidance
- Loan servicing and sales
- Back office Research
- Escrow explanations and manual calculation
- Non-Routine admin tasks
- Draft written responses to customers
Crash Technician
NHTSA/CISS
03.2019 - 04.2020
- Data Collection
- Review police reports for occupant and vehicle information
- Map scenes with Nikon Total station
- Collect post-crash data from vehicles and scenes to evaluate effectiveness of safety systems
- Interviewed involved parties
- Data entry and analysis
- Draft scene data, run crash/crush models
- Create a robust and digestible report for public release
Workforce Analyst (Realtime and Scheduling)
Barclaycard
01.2015 - 03.2019
- Scheduling
- Base Schedules off from forecasted need
- Meetings, Trainings, Breaks, Paid time off
- Reporting to upper management
- Shrinkage, Agent metrics, staffing outlooks, daily huddles
- Site Incident Management
- Communication between management and Tech teams
- Reporting production and financial impacts
- Real Time monitoring and re-skilling of frontline agents via CMS and Aspect products
Fraud Analyst/ Fraud Facilitator/ Fraud Trainer/ Fraud Correspondence Analyst
Barclaycard
01.2009 - 01.2015
- Review accounts to identify application, account takeover and transactional fraud
- Conduct fast pace research and interviews to detect perpetrators of application and account takeover fraud.
- Prevent Fraud Loss, Develop training documents for Synthetic Identity Fraud.
- Review Convenience Checks, Balance transfers, high loss fraud loss cases, followed BSA reporting guidelines
- Coaching, Training both analysts and new management
Education
ACFCS Certified Financial Crime Specialist
Mt. Blue High School
01.2007
Foster Regional Applied Technology Center
01.2007
Skills
- Identity Theft Detection
- Investigation documentation
- Excel, Power Point, OneNote, Google Suite
- Basic SQL and Database query knowledge
- Analytical Thinking
- Rounded knowledge of fraud types and processes
- Teamwork and Collaboration
- Verbal and written communication
- Report Preparation
- Anomaly Detection
- Regulatory knowledge
- Fraud prevention
Timeline
Fraud Detection Analyst/ Financial Crimes Investigator/ Fraud Spec II
WEX Inc
02.2022 - Current
Loan Servicing/ Loan Operations Rep IV
T.D. Bank
04.2020 - 02.2022
Crash Technician
NHTSA/CISS
03.2019 - 04.2020
Workforce Analyst (Realtime and Scheduling)
Barclaycard
01.2015 - 03.2019
Fraud Analyst/ Fraud Facilitator/ Fraud Trainer/ Fraud Correspondence Analyst
Barclaycard
01.2009 - 01.2015
ACFCS Certified Financial Crime Specialist
Mt. Blue High School
Foster Regional Applied Technology Center