Monique Pickett
Magnolia,DE
Summary
Analytical Case Management Professional with expertise in criminal justice, healthcare, human resources, and corporate environments. Delivered informed decision-making and compliant outcomes through data analysis and customer service support. Focused on enhancing customer satisfaction and driving positive results in fast-paced, high-volume settings.
Overview
14
14
years of professional experience
Work History
Senior Fraud Analyst II – Fraud Detection
Bank of America
11.2023 - Current
- Review high-risk transactions across multiple systems (FLASH, BASS, Synergy, LexisNexis) to mitigate loss and ensure regulatory compliance.
- Investigate suspicious account activity, assess fraud risk, and recommend account restrictions or closure.
- Make critical decisions using independent judgment based on client data and procedural standards.
- Collaborate with internal departments to resolve cases efficiently and accurately.
- Earned Client Care Champion Q3 2024
- Awarded the Client Protection Inspiring Greatness award for September 2024
Regional Data Manager
Centurion Health
03.2022 - 07.2023
- Give proper training to employees to be able to perform data collection independently and effectively.
- Maintained the log for the LOB FTE’s and assuring each location stays within their budget and limits.
- Formulated/developed special reports via Excel upon request to assist the Vice President of Operations.
- Oversaw project management activities to maintain compliance with industry standards.
- Provided coaching and feedback to new hires and tenured associates as the team’s designated Subject matter expert (SME).
Management Analyst III (contract role)
Delaware Dept. of Corrections
01.2022 - 05.2022
- Conducted Group Quality Inventories (GQI) at Level IV and V facilities.
- Develop a tool for tracking completion of GQI’s completed by all Bureau of Healthcare employees.
- Facilitated data management by collecting, storing, and analyzing information for quality assurance purposes. of various data collected using Excel and other databases.
- Assist the Quality Assurance Administrator with completion of quality assurance audits as developed by Bureau of Healthcare.
- Project Management for special projects located in the Level IV and V facilities.
Crime Analyst
NYPD
10.2017 - 02.2022
- Developed statistical data resources to support proactive investigations, preventative enforcement, and education, identifying theft patterns, trends, criminal organizations, and repeat offenders.
- Performed confidential analysis of sensitive data regarding criminal activities, assisting officers in making arrests.
- Created pivot tables, charts, and graphs to analyze relationships between entities and events, maintaining complex databases, maps, charts, and reports using advanced software applications.
- Project management supporting the Chief of the 7th Precinct to aid in investigations which had success on multiple occasions.
- Designed solutions to mitigate risk during apprehension.
Senior Probation Officer
New Jersey Courts
05.2012 - 10.2017
- Compiled information from law enforcement and conducted interviews with juvenile offenders, investigating violation and other allegations to identify risk to the community.
- Coordinated with institutional staff, area law enforcement, mental health boards, county attorneys, treatment providers, and families to provide maximum support for clients.
- Supervised offenders to reduce risk to the community, maintaining personal contact through office and community visits.
- Completed reports on behalf of the court and associated legal entities; wrote pre-sentence and post-sentence investigation.
- Served as court liaison by attending court hearings, presenting reports, and making recommendations to the Judge regarding Probationers performance and Violations of Probation.
- Held a leadership role in training Probation Officers with their caseloads and performance management.
Education
Master of Arts - Human Resources Training & Development
Seton Hall University
Bachelor of Arts - Administration of Justice
Howard University
Skills
- Internal Investigations & Fraud Detection
- Risk & Compliance Management
- Data Management
- Case Management
- Project Management
- SQL
- LexisNexis
- Stakeholder & Law Enforcement Liaison
- Written & Verbal Communication
- Policy Enforcement & Procedural Compliance
- MS Excel
- PowerPoint
- Presentations
- Customer service
- Research
Membership And Accomplishments
- Client Care Champion Q3 2024
- Black Professional Group
- Leadership, Education, Advocacy and Development for Women
- Parents and Caregivers Network
- Alpha Kappa Alpha Sorority, Inc
- Alpha Phi Omega National Service Fraternity
Timeline
Senior Fraud Analyst II – Fraud Detection
Bank of America
11.2023 - Current
Regional Data Manager
Centurion Health
03.2022 - 07.2023
Management Analyst III (contract role)
Delaware Dept. of Corrections
01.2022 - 05.2022
Crime Analyst
NYPD
10.2017 - 02.2022
Senior Probation Officer
New Jersey Courts
05.2012 - 10.2017
Master of Arts - Human Resources Training & Development
Seton Hall University
Bachelor of Arts - Administration of Justice
Howard University