Charlene Cowell

• Research and analyze account activity to assess the level of risk and make decision in accordance with applicable corporate and departmental policies and procedures
• Efficiently and effectively resolve cases or alerts with awareness of all timelines as directed by relative to Financial Crimes function
• Participate in BSA/AML/OFAC and/or Fraud related training that may include webinars, periodicals and self -study in order to stay abreast of any related changing laws and regulations
• Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.

• Conduct thorough reviews of customer accounts, transactions, and documentation to detect and mitigate risks associated with financial crimes
• Conducted regular audits of fraud detection processes, identifying areas for improvement and ensuring adherence to regulatory requirements.
• Improved case resolution times by streamlining investigation processes and optimizing resource allocation.

• Ensure that all cases are resolved in compliance with industry regulations and bank procedures, integrity levels of the department's case management system, and financial controls
• Delivered targeted training programs to enhance staff knowledge of fraud detection methodologies and best practices.
• Improved case resolution times by streamlining investigation processes and optimizing resource allocation.

• Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.

• Served as a liaison between referring physicians and surgeons for the communication of clinical data to determine OR scheduling

Consistently met and exceeded sales goals.

• Conducted thorough investigations into complex claims, gathering all necessary information, and collaborating with stakeholders, including policyholders, insurance adjusters, and legal teams
• Analyzed transactional data using industry-standard AML software, effectively identifying high-risk transactions and customers
• Minimize risk to the financial institution by maintaining compliance through Regulation E and institution policies
• Gained and maintained effective knowledge and understanding to ensure processes comply with federal banking regulations (Bank Secrecy Act, AML, etc.)