Andrew Burns
Hanceville
Summary
Highly accomplished Senior Supply Chain Analyst with over seven years of experience driving operational excellence and optimizing supply chain processes for global organizations. Proven track record of delivering innovative solutions to enhance efficiency, reduce costs, and streamline logistics operations. Adept at leading cross-functional teams, fostering strategic partnerships with suppliers, and implementing best practices to ensure continuous improvement throughout the supply chain. Skilled in risk management, demand forecasting, inventory optimization, and procurement strategies. Demonstrated ability to adapt to dynamic market conditions and implement scalable solutions that drive sustainable growth. A strategic thinker with exceptional analytical skills and a strong focus on achieving measurable results. Committed to delivering superior performance while maintaining the highest standards of quality and compliance.
Overview
19
19
years of professional experience
Work History
Licensed Insurance Broker
Symmetry Financial Group
Swannanoa, NC
05.2023 - Current
- Developed tailored insurance solutions for diverse client needs, enhancing customer satisfaction and retention.
- Conducted thorough market analysis to identify competitive products and align offerings with industry trends.
- Educated clients on policy options, ensuring informed decisions and comprehension of coverage details.
- Streamlined application process by implementing digital tools, improving efficiency and reducing turnaround time.
- Led training sessions on new insurance products and regulatory changes, enhancing team knowledge and performance.
Senior Supply Chain Analyst
Meadowlark Companies
Billings, MT
10.2020 - 03.2023
- Established and monitored specific supply chain-based performance measurement systems
- Analyzed all aspects of corporate logistics to determine most cost-effective and efficient means of transporting products and supplies
- Advised sales and billing departments of transportation charges for customers' accounts
- Collaborated with other departments to integrate logistics with business systems and processes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Developed & oversaw day to day operations for key accounts such as Lockheed Martin, Target, Hobby Lobby, Berry Global, American Tire Distributors, P&G, Trane, Chep and Colgate.
Senior Supply Chain Analyst
Propak Corporation
Orlando, FL
12.2016 - 10.2020
- Mentored junior account management professionals to develop skills and increase company revenue.
- Worked with customers to develop strategic business and account plans.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Developed & Oversaw day to day operations for all of Walmart’s POS & Shopping cart replacements nationwide.
Assistant Service Manager
Toyota Of Clermont
Clermont, FL
10.2013 - 12.2016
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Implemented strategies to increase customer service satisfaction ratings.
Automotive Service Advisor
Orlando Infiniti
Orlando, FL
07.2011 - 10.2013
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Followed up with customers to offer additional support and check resolution satisfaction.
Air Traffic Control Trainee
United States Marine Corps
Pensacola, FL
08.2007 - 07.2011
- Monitored aircraft within specific airspace, used radar, computer equipment and visual references
- Checked conditions and traffic at different altitudes in response to pilots' requests for altitude changes.
- Utilized communications systems to direct movement of pilots and ground personnel.
- Participated in emergency simulations and drills to increase readiness.
- Documented air traffic activity to enable tracking history and maintain accurate records.
Education
Bachelor of Arts - Business Administration And Management
Valencia College
Orlando, FL04.2017
High School Diploma - undefined
Timber Creek High School
Orlando, FL05.2007
Skills
- Transportation Activity Management
- Client Needs Assessment
- Supply Chain Solutions
- Staff Training
- Employee Management
- Data Interpretation
- Acquisition and Retention Strategies
- Cold Calling
- Business Negotiation
- Client Rapport-Building
- Policy analysis
- Underwriting principles
- Financial planning
- Claims handling
Timeline
Licensed Insurance Broker
Symmetry Financial Group
05.2023 - Current
Senior Supply Chain Analyst
Meadowlark Companies
10.2020 - 03.2023
Senior Supply Chain Analyst
Propak Corporation
12.2016 - 10.2020
Assistant Service Manager
Toyota Of Clermont
10.2013 - 12.2016
Automotive Service Advisor
Orlando Infiniti
07.2011 - 10.2013
Air Traffic Control Trainee
United States Marine Corps
08.2007 - 07.2011
High School Diploma - undefined
Timber Creek High School
Bachelor of Arts - Business Administration And Management
Valencia College