Andrew Butler
Payson,UT
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a
Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 20+ year background maintaining customer satisfaction and contributing to company success.
Overview
23
23
years of professional experience
Work History
Customer Service Account Manager
Alpine Access/Capital One
12.2017 - 06.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained detailed records of customer interactions, ensuring accurate account information at all times.
- Provided ongoing support to clients, offering expert guidance on product usage and best practices.
- Delivered exceptional service by thoroughly understanding the needs of each client account in my portfolio.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Investigated and resolved accounting, service and delivery concerns.
Product Manager
Minuteman Press
04.2002 - 11.2012
- Increased product adoption by developing and implementing effective marketing strategies.
- Streamlined the product development process for faster time-to-market and improved efficiency.
- Launched successful products by conducting thorough market research and identifying customer needs.
- Optimized product performance with data-driven analysis and continuous improvement initiatives.
Ski Instructor
Park City Mountain Resort
Park City, UT
12.1999 - 04.2012
- Improved ski technique for students by tailoring personalized lesson plans and incorporating progress feedback.
- Enhanced safety awareness among students through comprehensive instruction on equipment use and slope navigation.
- Increased student satisfaction and retention rates by providing individual attention, support, and constructive feedback.
- Developed strong relationships with clients, resulting in repeat bookings and recommendations to friends or family members.
- Assisted in organizing special events such as races or clinics, contributing to increased community engagement and resort revenue.
- Participated in ongoing professional development seminars to enhance personal skiing ability and instructional skills.
- Provided exceptional customer service both on the mountain and during pre-lesson consultations or follow-up conversations.
- Kept abreast of industry trends by regularly reading trade publications to stay informed about new techniques or equipment advancements.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Offered constructive feedback to clients to help reach goals.
Education
Bachelor Of Arts - Business Administration And Management
West Virginia University At Parkersburg
Parkersburg, WV08.1992
B.A. - Business Administration,
Stevens Henegar
Orem, UT01.2009
Skills
- Customer Service and Assistance
- Customer Account Review
- Conflict Resolution Techniques
- Past Due Account Management
- Client Needs Assessment
- Account Resolutions
- Conflict Management
- High Customer Service Standards Adherence
- Company Standards
- Call Control
- Exceptional Interpersonal Communication
- Talent Allocation
- Organizational Systems
- Work Prioritization
- Managing Operations and Efficiency
- Livechat Messaging
- Customer Data Confidentiality
Accomplishments
- Made the Deans list 3 semesters in a row
- Successfully recruited and trained numerous new customer service and sales representatives.
- Achieve my emergency medical technician-One by successfully and accurately, completing the requirements through the state of Utah
- Achieved ski instructor, PSIA training level two by governing bodies, USA
Timeline
Customer Service Account Manager
Alpine Access/Capital One
12.2017 - 06.2022
Product Manager
Minuteman Press
04.2002 - 11.2012
Ski Instructor
Park City Mountain Resort
12.1999 - 04.2012
Bachelor Of Arts - Business Administration And Management
West Virginia University At Parkersburg
B.A. - Business Administration,
Stevens Henegar
Similar Profiles
Linda DickersonLinda Dickerson
Customer Service Representative at Alpine AccessCustomer Service Representative at Alpine Access
SHANNON ROSESHANNON ROSE
CUSTOMER SERVICE REPRESENTATIVE at ALPINE ACCESS/GE RETAIL BANK- REMOTE CALL CENTERCUSTOMER SERVICE REPRESENTATIVE at ALPINE ACCESS/GE RETAIL BANK- REMOTE CALL CENTER
Timmothy KerseyTimmothy Kersey
Customer Service Representative at Alpine Access - Call CenterCustomer Service Representative at Alpine Access - Call Center
Katie EddingtonKatie Eddington
Missionary at The Church of Jesus Christ of Latter-day SaintsMissionary at The Church of Jesus Christ of Latter-day Saints
Roxanne RobinsonRoxanne Robinson
Customer Service Representative at Lowe'sCustomer Service Representative at Lowe's