ANDREW BUTLER
Walpole
Summary
Senior Operations Manager with 20+ years of progressive experience overseeing high-performance teams, optimizing complex service operations, and driving organizational results in fast-paced environments. Proven ability to lead through others, develop emerging leaders, and execute strategic initiatives that improve operational efficiency, workforce performance, and service quality. Experienced in budgeting, workforce planning, and cross-functional coordination across dynamic, multi-demand settings. Recognized for translating frontline operational expertise into scalable systems and sustainable performance improvements. Positioned to lead multi-site operations with a focus on team engagement, customer experience, and operational excellence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Operations Manager
Brewster Ambulance Service – MetroWest Division
01.2020 - Current
- Promoted through multiple leadership roles into a senior operations position overseeing a high-volume service division with responsibility for personnel, performance, and daily operations across a team of 100+ EMTs, paramedics, and support staff.
- Direct day-to-day operations across a multi-unit service area, leading 100+ EMTs, paramedics, and support staff, including staffing, scheduling, payroll, compliance, and service delivery
- Lead, coach, and develop EMTs, paramedics, and field supervisors, strengthening leadership capacity and team performance
- Manage workforce planning and resource allocation across a dynamic, high-demand environment with rapidly shifting priorities
- Oversee budgeting, expense management, and operational planning to ensure efficiency and cost control
- Implement process improvements that enhance response efficiency, productivity, and overall service quality
- Partner with hospitals, dispatch centers, and municipal agencies to ensure seamless operational coordination
- Drive recruitment, retention, and training initiatives to sustain a high-performing workforce
- Monitor operational metrics and performance data to identify trends, solve complex problems, and improve outcomes
- Ensure compliance with all regulatory, safety, and organizational standards
- Field Supervisor / Field Training Officer / Paramedic Brewster Ambulance Service
- Provided frontline leadership during high-pressure operations, directing teams and making critical real-time decisions
- Mentored and trained new personnel, improving workforce readiness and long-term organizational capability
- Coordinated operations across multiple response areas, optimizing deployment of personnel and resources
- Delivered high-quality, patient-centered service while maintaining strong communication with stakeholders
Firefighter / Paramedic
Sharon Fire Department – Sharon, MA
Sharon, MA
01.2019 - 01.2020
- Responded to emergency incidents while supporting operational readiness and team coordination
- Assisted in training initiatives and maintaining equipment and facility standards
Firefighter / Paramedic
Belmont Fire Department – Belmont, MA
Belmont, MA
01.2015 - 01.2019
- Delivered emergency services in a high-demand municipal environment
- Mentored team members and contributed to training and professional development
Director of Operations, Accounts Receivable
Shirazi Distributing – Boston, MA
Boston, MA
01.2011 - 01.2015
- Developed and implemented operational standards and accounts receivable
- Built and implemented systems from the ground up and contributed to training and professional development of all company personnel
Food & Beverage Manager
Morgans Hotel Group– Boston, MA
Boston, MA
01.2009 - 01.2011
- Developed and implemented standard operating procedures for hotel and restaurant food service
- Developed menus, payroll, hiring and service standards
- Established and implemented training and continuing education for all aspects of the Food & Beverage and nightlife programs for the hotel and restaurant
Assistant General Manager
McGreevy’s Pub– Boston, MA
Boston, MA
01.2007 - 01.2009
- Developed and implemented standard operating procedures for restaurant and bar service
- Developed menus, payroll, hiring and service standards
- Established and implemented P&L and marketing standards for the business, dealing with multiple vendors
Education
Management
Northeastern University
Boston, MA, USASkills
- Multi-Site & Regional Operations Leadership
- Strategic Planning & Execution
- Budgeting & Financial Management
- Team Leadership, Coaching & Development
- Performance Management & Accountability
- Operational Efficiency & Process Improvement
- Workforce Planning & Scheduling
- Cross-Functional Collaboration
- Data Analysis & Decision Making
- Customer / Patient Experience Optimization
Certification
Nationally & Massachusetts State Registered Paramedic - ACLS, PALS, AMLS, FCCS, TCCC, PHTLS & CPR (Instructor)
Affiliations & Awards
Northeastern University Leadership Award, Northeastern University, Men's Club Soccer Team - Co-Founder, Captain & Member, Northeastern University, Men's Lacrosse Team & Men's Soccer Team - Member, Sigma Alpha Mu Fraternity, Beta Tau Chapter, Northeastern University - Founding Father, Social Chair & Member National Soccer Coaches Association of America - Member & Nationally Certified Coach
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Operations Manager
Brewster Ambulance Service – MetroWest Division
01.2020 - Current
Firefighter / Paramedic
Sharon Fire Department – Sharon, MA
01.2019 - 01.2020
Firefighter / Paramedic
Belmont Fire Department – Belmont, MA
01.2015 - 01.2019
Director of Operations, Accounts Receivable
Shirazi Distributing – Boston, MA
01.2011 - 01.2015
Food & Beverage Manager
Morgans Hotel Group– Boston, MA
01.2009 - 01.2011
Assistant General Manager
McGreevy’s Pub– Boston, MA
01.2007 - 01.2009
Management
Northeastern University