Andrew Campbell

• Acts as DUET engagement lead for assign projects
• Advocate, evangelize and act as voice of our user
• Ensure that all DUET offerings are leverage to achieve project goals
• Establish relationships with stakeholders, strategists, and other key players to ensure project scope and delivery is aligned to enterprise goals
• Perform analysis of new and ongoing projects to identify experience gaps and recommends remediation

• Act as UX team lead for enterprise level application design and delivery effort
• Provide thought leadership regarding UX best practices
• Establish cadences for multidisciplinary Design team across multiple work streams
• Schedule, plan and prioritize work tasks
• Manage Stakeholder communications and escalations

• Key team member responsible for developing engagement strategy and experience design
• Established project through onsite client engagement to conduct workshops and requirements gathering
• Interfacing with distributed teams to understand and manage dependencies
• Developing information architecture, future state flows, and wireframes
• Performing user validation activities such as prototyping and user testing

General Practice Responsibilities Include

• Participation in sales pursuits
• Project scoping and technical validation
  Participation in company-wide initiatives to develop industry perspectives and best practices

• Conducted heuristic evaluations and competitive analyses of competitor sites to identify existing challenges and opportunities for improvement
• Created deliverables, sitemaps and process flows
• Carried out remote moderated user research using online testing software and survey tools
• Synthesized insights and data into actionable recommendations
• Conducted mobile usability study to validate update designs of higi Android application and informed development roadmap for future iterations
  

• Participate in discovery sessions and assist in defining business requirements and user personas
• Serve as expert consultant during detailed design phase by reviewing interaction design and visual design for usability best practices
• Plan, facilitate and manage usability evaluations through usability labs, paper, and live questionnaires, live interviews, surveys, and benchmark testing
• Conduct audits of existing systems and websites and prepare reports of findings and improvement recommendations
• Develop detailed site maps that will define page hierarchy, navigation schema, taxonomy and nomenclature
• Develop content and workflow maps indicating process and systems implications, navigation and content relationships
• Provide heuristic evaluations and reviews of early visual mock-ups and/or prototype designs

• Translates requirements into functional user interfaces
• Developed HTML prototypes ensuring cross-browser compatibility and performance
• Contributes to continual improvement by suggesting improvements to user interface, software architecture or new technologies