Andrew Canada
Archbold,Ohio
Summary
Organized Team Lead who builds positive rapport among their peers, inspires trust and wishes to guide all teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership.
Overview
8
8
years of professional experience
1
1
Certification
Work History
NOC Supervisor
Velocity, A Managed Solutions Company
06.2019 - Current
- Supervised network operations team ensuring timely handling of escalations from Tier 1 & Tier 2 teams.
- Monitored dispatches to ensure consistent progress while on-site.
- Ensured smooth movement of all activity on shift was maintained.
- Fielded supervisor calls from customers.
- Directly engaged with other department leaders on cross-departmental issues.
- Created and maintained automated reporting, reminders, and quality control.
- Established process and procedures for agents across all shifts to ensure full and complete understanding.
- Assisted leadership and management in escalations for resolution on large issues.
- Developed performance metrics to identify areas for process improvement and efficiency gains.
Packaging Technician
Nostrum Laboratories
03.2019 - 05.2019
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
- Labeled, recorded and inspected packaging to prepare for shipment or storage.
- Maintained stringent levels of cleanliness according to FDA regulations.
IHS Tier 1 Technician
Dish Network
09.2018 - 10.2018
- Set up full installation of satellite TV and internet services, including survey of property, installation of satellites, running cabling throughout property, and installation of all equipment.
- Provided additional sales and customer service support by providing full in-home surround sound systems, wireless connectivity offerings, and battery power solutions.
Hardware Intern
Northwest Ohio Computer Association Archbold
03.2018 - 08.2018
- Configured and serviced switches and routers in Cisco-based network infrastructure.
- Provided help-desk support to employees across multiple school districts.
- Assisted Systems Administration lead in restructure utilizing Microsoft Server.
Education
High School Diploma -
Pettisville High School
Pettisville, Ohio05.2018
High School Diploma -
Four County Career Center
Archbold, OH05.2018
Skills
- Effective Time Management
- Optimization Obsessed
- Fast Learner
- Ability to Work Under Pressure
- Goal Orientated
- Excellent Communication Skills
- Proficient in Microsoft Office Programs
Certification
- Test Out® Client Pro
- Test Out® PC Pro
- Test Out® Server Pro
- MTA Networking Fundamentals
- MTA Windows® Operating Systems Fundamentals
- MTA Windows® Server Administration Fundamentals
- MTA Mobility and Device Fundamentals
- MTA Security Fundamentals
Timeline
NOC Supervisor
Velocity, A Managed Solutions Company
06.2019 - Current
Packaging Technician
Nostrum Laboratories
03.2019 - 05.2019
IHS Tier 1 Technician
Dish Network
09.2018 - 10.2018
Hardware Intern
Northwest Ohio Computer Association Archbold
03.2018 - 08.2018
High School Diploma -
Pettisville High School
High School Diploma -
Four County Career Center