Mitchell Jones
Nokesville,VA
Summary
A meticulous and goal-oriented professional with extensive experience in Information Technology, Operations, Monitoring, and Software Management. Skilled in Telecommunications and Network environments, aiming to utilize technical proficiency and adept problem-solving abilities to make a valuable contribution to a dynamic IT team.
Overview
10
10
years of professional experience
Work History
NOC Supervisor
Red River Technology, Inc.
05.2023 - 03.2024
- Lead a team of NOC engineers & Help Desk Technicians
- Monitored and managed performance and workload of NOC team
- Provided technical guidance and support to NOC staff
- Ensured that NOC operations adhere to established policies and procedures
- Collaborated with other departments to resolve complex network issues
- Conducted regular performance evaluations and provides feedback to NOC team members
- Generated reports on NOC performance and operational metrics
- Enhanced and achieved Service Level Agreements (SLAs)
- Managed attendance and provided actionable feedback to team members
- Managed operations for geographically dispersed NOC engineers
- Maintained performance metrics and KPIs related to service delivery
- Utilized Service now ticketing system
- Managed Azure resources and services, such as Virtual Machines, Azure Active Directory, and Azure Storage
- Configured and monitored Azure networking services, including Virtual Networks, and VPN.
Support Engineer Data Center Services
Amazon Web Services, Inc.
03.2020 - 02.2023
- Provided technical support and troubleshooting for data center infrastructure, including servers, storage, and networking equipment
- Collaborated with internal data center security staff to resolve hardware and software issues
- Monitored data center performance and ensure uptime SLAs are met
- Created and maintained documentation for data center processes and procedures
- Participated in on-call rotation for 24/7 support coverage
- Identify opportunities for automation and process improvement in data center operations
- Assisted with data center capacity planning and expansion projects
- Stayed current with industry trends and best practices in data center technology and operations
- Monitored, evaluated, and supported security programs
- (lenel) Ensured regulatory and compliance requirements were met
- Conducted incident response analysis and triage
- Worked with cloud architecture/infrastructure and Microsoft Windows platforms
- Maintained Microsoft Active Directory
- Produced reports for senior managers and external stakeholders
- Handled ITAR adding access for individuals in government spaces within AWS data centers.
NOC Analyst
Ligado Networks
08.2016 - 03.2020
- Ensured network availability and performance by monitoring network
- Troubleshot network problems and outages; scheduling upgrades; collaborating with network architects on network optimization
- Secured network system by establishing and enforcing policies, defining and monitoring access
- Accomplished information systems and organization mission by completing related results as needed
- Reported network operational status by gathering prioritizing information, managing projects
- Managed and documented network systems and operational procedures
- Extensively researched unfamiliar products and technologies to learn how best to incorporate new options
- Delivered detailed design diagrams, complete technical documentation and change scripts using various tools
- Tracked network and telephony devices for performance and load threshold metering.
VoIP NOC Engineer
Charter Communications
06.2014 - 08.2016
- Monitored and maintained VoIP (Voice over Internet Protocol) network infrastructure for 10 different carriers
- Troubleshot and resolved VoIP network issues and outages
- Configured and maintained VoIP hardware and software, such as routers, switches, gateways, and PBX systems
- Implemented and enforced VoIP security measures and policies
- Collaborated with network engineers and other IT staff to ensure smooth VoIP system integration
- Performed regular audits and assessments of VoIP systems for performance and security
- Provided technical support and training to end-users on VoIP systems and services
- Documented VoIP network configurations, procedures, and troubleshooting steps
- Stayed up to date with industry trends and best practices in VoIP technology
- Participated in on-call rotation for after-hours support and maintenance.
Education
Bachelor of Science in Information Assurance and Cyber Security -
Western Governors University
Salt Lake City, UT06.2021
Associate of Applied Science in Network Administration -
ITT Technical Institute
Chantilly, VA06.2014
Skills
- Remote Support
- Troubleshooting skills
- Network Troubleshooting
- User Support
- Software Support
- Application support
- System Administration
Military
USAF December 2002-September 2004
Timeline
NOC Supervisor
Red River Technology, Inc.
05.2023 - 03.2024
Support Engineer Data Center Services
Amazon Web Services, Inc.
03.2020 - 02.2023
NOC Analyst
Ligado Networks
08.2016 - 03.2020
VoIP NOC Engineer
Charter Communications
06.2014 - 08.2016
Bachelor of Science in Information Assurance and Cyber Security -
Western Governors University
Associate of Applied Science in Network Administration -
ITT Technical Institute
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