Summary
Overview
Work History
Education
Skills
Technology Proficiencies
Timeline
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Rachana Chea

Fredericksburg,VA

Summary

Experienced NOC Engineer with over 2 years of expertise in managing and maintaining mission-critical network infrastructure. Skilled in monitoring, troubleshooting, and optimizing complex enterprise networks for high availability and performance. Proven ability in incident response, problem resolution, and maintaining system maintenance protocols. Adept at analyzing equipment performance to meet NOC standards and establish network thresholds. Successfully coordinated projects and led operational assessments to ensure smooth operations and optimal network performance.

Overview

10
10
years of professional experience

Work History

NOC Engineer

SES Networks
04.2022 - 07.2024
  • Pro-actively monitor global customer services and infrastructure through keen eye on tools
  • Follow step by step procedure for fault detection and identification using RF guidelines and work instructions set forth by SES engineering teams
  • Take ownership of customer incidents and complaints through to resolution
  • Create cases on occurrence of incidents and resolve/escalate them as per defined SLAs
  • Follow standard procedures for RF antennas and electrical motor systems supporting antennas, with escalation of unresolved Incidents to appropriate internal teams and or management
  • Initiate, update and resolve incident records and convey actions taken to restore incidents to customers
  • Ownership of incidents from inception through to conclusion
  • Provide prompt response to queries of customers and colleagues
  • It is expected that Global support engineer is well versed in English and other languages to effectively communicate with customers
  • Support Shift Lead in resolving incidents that may involve multiple technology breakdown and help in isolating faults
  • Prepare accurate and timely reports for shift handovers
  • Document knowledge in form of knowledge articles to form part of our knowledge management system
  • Be punctual and plan in advance
  • Professional written and verbal communications with SES's global customers with ability to provide detail at both technical and management levels
  • Working with J3 and being part of SES-17 Network team
  • Provide exceptional customer support and serve as main point-of-contact and facilitate all communications between customers, vendors, internal and external fix agents necessary to resolve highly technical issues
  • Provide Level I & II technical support
  • Monitor all satellite, ground, and terrestrial network elements to assure mission critical traffic and customer connections are operational with minimal degradation or outages as specified in Service Level Agreements (SLA)
  • Create cases on occurrence of incidents and resolve/escalate them as per defined SLAs
  • Ability to gather, organize, and analyze large amounts of data with speed and accuracy as well as detect relationships and make decisions using sound methodical judgment
  • Effective time management skills, takes initiative in absence of direction and exercises independent judgment without constant supervision
  • Ability to troubleshoot, monitor, solve and creation of procedures for SES-17, Gilat, iDirect and all of GEO platform and being primary for all platforms.
  • Improved network performance by monitoring, troubleshooting, and resolving complex technical issues.
  • Updated internal customers regarding open tickets and status of resolutions.
  • Resolved issues related to operational components for LAN, WAN and voice systems.
  • Maintained up-to-date documentation of network topology, ensuring easy reference for troubleshooting purposes.
  • Collaborated with cross-functional teams to optimize network efficiency and establish best practices.
  • Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
  • Trained junior engineers on industry best practices, fostering collaborative team environment that prioritized knowledge sharing.
  • Provided complete end-to-end engineering and installation of route-based IP network solutions.
  • Monitored network capacity and performance to diagnose and resolve complex network problems.

Office Admin- Contractor

SES Networks
03.2022 - 04.2022
  • Greet visitors, offer them coffee/refreshments, and direct them to appropriate staff member
  • Receive, sort, and distribute incoming mail and send courier packages
  • Maintain calendar for all conference rooms and offices
  • Maintain presentable workspace to include reception area, kitchen, conference rooms, visitor's office, and supply/marketing closet
  • Monitor inventory of office supplies and replenish when necessary
  • Arrange transportation for staff, clients, and visitors to ensure efficient and cost-effective travel to and from office
  • Provide information including basic research on directions, restaurants, hotels, vendors etc
  • Support local events coordination and arrange catering, when required
  • Document and track status of all Purchases and manage flow of Purchase orders through O3b Purchasing system with support of management and finance
  • Troubleshoot and resolve purchases that are stuck in system with support of management and finance
  • Create and edit emails, PowerPoint presentations, word documents and excel spreadsheets
  • Create documents, reports and correspondence related to office management and functions
  • Answer, screen, and transfer calls to appropriate staff; take messages and answer all queries
  • Other ad-hoc administrative tasks and projects related to office functions, as assigned by Line Manager.

Executive Assistant/ Office Manager

HOA Nexus LLC
02.2021 - 02.2022
    • Act as the point of contact among executives, employees, clients and other external partners
    • Manage information flow in a timely and accurate manner
    • Manage executives' calendars and set up meetings
    • Act as an office manager by keeping up with office supply inventory
    • Screen and direct phone calls and distribute correspondence
    • The Executive Assistant handles tasks outlined herein in order to assist Community Association Managers & Assistant Community Manager with daily property operations
    • Executive Assistants are to establish and maintain a professional, service-oriented relationship with the Association Managers, other assistants and employees, clients, homeowners, vendors, and service providers
    • Organizes and prepares incoming and outgoing correspondence
    • Receives and responds to incoming phone calls and emails from clients and vendors
    • Interprets client account ledgers, replies to client account balance inquiries, research discrepancies
    • Prepares and tracks time sensitive forms for clients and vendors
    • Updates client database - contact information [address, phone, email] - enter notes into client accounts
    • Maintains vendor database - add/update vendor information, obtain w9 and proof of insurance
    • Prepares documentation for accounts payable vouchers and submits invoices for payment
    • Processes print jobs, scanning, Mailing and faxing as needed.
    • Handled confidential and sensitive information with discretion and tact.
    • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.

Operations Specialist

United States Navy
04.2019 - 10.2020
  • Advise on shipboard warfare operations and navigation
  • Maintain Combat Information Center (CIC)/Combat Direction Center (CDC) displays and provide strategic plotting for warfare areas, weapons control and navigation
  • Operate surveillance radars, identification equipment, communications equipment, and associated Command and Control equipment; interpret and evaluate radar presentations and tactical situations and make recommendations to senior leadership
  • Apply current procedures and doctrine to CIC/CDC operations as specified by Joint/Allied/U.S
  • Navy publications and instructions
  • Display and disseminate tactical information during Surface Warfare (SUW), Air Warfare (AW), Submarine Warfare (USW), Amphibious Warfare (AMW), Mine Warfare (MIW), Littoral Warfare (LW), Naval Surface Fire Support (NSFS), and Search and Rescue (SAR) operations
  • Navigation and Plotting Specialists are responsible to Navigation Officer in aiding for safe navigation of ship for inland and open ocean navigation
  • Administration of chart maintenance, drafting of messages, classified material control, and maintenance and review of various watch stations logs and records
  • Conduct briefs and debriefs and assist in coordination of combat systems training scenarios and special evolutions preparations
  • Initialize, configure, operate and monitor functions of various electronics and command and control systems to include but not limited to operations of consoles, computers, radars and radar display equipment and systems
  • Operate Identification Friend or Foe (IFF) equipment, various data link systems, communication equipment and electronic charting systems.
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Promoted culture of accountability within department by setting clear expectations for performance and holding team members responsible for achieving results.

Assistant Sales Manager

Aldo Shoes
06.2018 - 04.2019
  • Manages store sales and operations
  • Leads the sales floor and drives store results through the store team
  • Develops management and sales team to provide 'Stay GOLD' customer service experience
  • Daily leadership by coaching and developing team on proper selling behaviors
  • Visual merchandising to brand standards, to ensure brand consistency that impacts the customer experience and maximizes overall business results
  • Ensures the operations of the store are executed
  • Accountable for the development of associates product knowledge to enable high performance selling
  • Select, Train and develop top talent within the store into 'MIT; Manager in Training' program
  • Recruit, Hire and Train new talent.

Machine Operator

American Recycling Center
07.2017 - 06.2018
  • Running all balers
  • Baling Cardboard, Steel, aluminum and plastic materials to meet quality standards
  • Operates a forklift and skid steer to support the material flow to and from the baling operation
  • Directs the baling work team to efficiently sort and process materials
  • Meets the daily team goals based upon information provided by the team leader
  • Ensures all products meet the American Recycling quality standards
  • Insures all the necessary information is communicated to other team members
  • Maintaining a safe workplace for all employees
  • Participates in training meetings as needed for safety, quality or other needs
  • Performing maintenance of baling equipment
  • Performs other duties as assigned by plant management.

Key Holder

Aldo Shoes
05.2014 - 03.2017
    • Lead the store in the absence of the SM/ASM, including opening/closing, customer service and store maintenance (interior and exterior)
    • Operated the cash register and prepared customer transactions and receipts efficiently
    • Made sure totals price, tax, and shipping and handling charges were accurate
    • Balanced the cash registers at the end of each shift or as scheduled
    • Adhered to and verified bank deposit process
    • Drove sales by meeting and collaborating with the store team to understand, support and achieve established goals and objectives
    • Executed all company policies and objectives within the store, ensuring that the VS brand and company were well represented
    • Became familiar with products, brands and prices and make recommendations of products, including their features and benefits, to suit customers' needs
    • Maximized sales and customer satisfaction by adding items to close the sale
    • Priced and ticketed items appropriately based on pricing/buying guidelines
    • Maintained store displays and followed store housekeeping and maintenance standards and procedures
    • Developed proficiency in operating computerized sales tracking system for all sales transactions, buys, returns, etc.

Education

Bachelor of Science in Health Science -

American Military University

Standard Diploma -

Robert E Lee High School

Skills

  • System monitoring
  • Virtualization Technologies
  • Load Balancing
  • Network Troubleshooting
  • Detail oriented with high degree of work accuracy
  • Ability to multitask and work independently as well with others
  • Excellent verbal and written interpersonal communication skills
  • Working knowledge of Military Materials
  • Proven ability to comprehend and follow instructions accurately
  • Ability to adapt to rapidly changing environment and process changes
  • Application support
  • Incident Management
  • Change Management
  • Technical Support and Assistance
  • Provide support to Operations manager as and when required
  • Phone & online support
  • Technical troubleshooting
  • Software installation
  • Respond to queries either in person, over the phone, or via remote access
  • Interpret and evaluate presentations and tactical
  • Problem-Solving
  • Personal ongoing self-development and personal growth as an employee
  • Perform 24/7 on-call support on a rotating basis Respond to anomalies, provide initial direction to controllers, initiate and support anomaly resolution efforts
  • Software Installation
  • Remote Support
  • Network configuration
  • Helpdesk administration

Technology Proficiencies

MS Office (Word, Excel, Outlook, PowerPoint, Access), Caliber, Frontsteps, VMS, SSDS, SDT, Putty, Chrome, Safari, Firefox, Internet Explorer, Edge, PCs, Laptops, Printers, Routers, Modems, iPads, iPhone, Windows, Mac, IOS, Pulse NMS, iDirect, Bastion Sever J2/3, Gilat, Linux, VLAN, Switches and PDUs.

Timeline

NOC Engineer

SES Networks
04.2022 - 07.2024

Office Admin- Contractor

SES Networks
03.2022 - 04.2022

Executive Assistant/ Office Manager

HOA Nexus LLC
02.2021 - 02.2022

Operations Specialist

United States Navy
04.2019 - 10.2020

Assistant Sales Manager

Aldo Shoes
06.2018 - 04.2019

Machine Operator

American Recycling Center
07.2017 - 06.2018

Key Holder

Aldo Shoes
05.2014 - 03.2017

Bachelor of Science in Health Science -

American Military University

Standard Diploma -

Robert E Lee High School

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Rachana Chea