GRACE E. MSIPAH
Harare
Summary
Professional with strong background in network operations seeking to leverage skills in monitoring, troubleshooting, and maintaining network systems. Prepared to make impactful contribution through effective problem-solving, technical expertise, and adaptability. Known for excellent collaboration within teams and consistent achievement of operational goals. Proficient in network analysis, system diagnostics, and maintaining high service standards.
Overview
6
6
years of professional experience
4
4
Certification
Work History
NOC ENGINEER
DANDEMUTANDE PVT LTD
02.2022 - Current
- Monitoring components of enterprise communications and network management alerts using tools like LibreNMS & SolarWinds
- Sound technical knowledge in multiple areas of networking, routing, switching and telecommunications with the use of multiple devices e.g., Cisco, Mikrotik, Sophos etc
- Communicate effectively, both verbally & in writing with customers and management
- Meet set SLAs and with minimal supervision & able to work within a team
- Monitoring of LAN & WAN network stability and traffic trends using tools Cacti and CGI
- Providing services in a mission-critical, 100% uptime production environment
- Troubleshoot service issues in internet connectivity, emails & VOIP solving 90% of problems within 24 hours of alert
- Understanding Escalation levels and following them when the need arises
SUPPORT ENGINEER
SIGNAL TELECOMS
06.2019 - 11.2021
- Liaising with Senior Management to provide suitable network and VOIP solutions
- Liaising with Liquid NOC to deliver projects subcontracted
- Ability to interact with Stakeholders at all levels
- Implementation & support of VOIP including call centres for different platforms (3cx, FreePBX & Elastix)
- Provide Support to existing clients via calls, emails and site visits
ELECTRONIC ENGINEER
NETRO ELECTRONICS
01.2019 - 05.2019
- Teaching assistant to high school Science Clubs mainly for Arduino Projects
- Subcontracting with companies for IoT projects e.g SmartHome for ZITF
- Electronics Speaker liaising with ZIE for Girls in STEM Seminars
TELECOMS INTERN
TELONE PVT LTD
01.2017 - 08.2017
- Knowledge in internet service provision from the Exchange to the user premises
- Installation & support in different technologies including ADSL & Fibre
- Monitoring uptime of IPTs and reacting to alarms
- Routine checking of switches and data equipment
Education
BEng - Electronic Engineering
National University of Science & Technology
BYO, ZIM06.2018
Skills
- Telecommunications Support
- System monitoring
- Network operations monitoring
- Network troubleshooting
- Network security eg Sophos
- Virtualization technologies
Certification
- CCNA 200-301, CISCO NETWORKS, https://www.credly.com/badges/a3f9a33c-e297-479e-8b52-4b781c3b05b1/public_url
- AWS Certified Cloud Practitioner, AWS Skill builder, https://www.credly.com/badges/8e0a6685-11a8-430b-9b0f-f678e72dbcba/public_url
- FORTINET NSE1, Introduction to the Threat Landscape 1.0, https://www.credly.com/badges/23974fd3-5286-40fc-bc3f-02529d1334d8/public_url
- AWS Cloud Quest: Cloud Practitioner, https://www.credly.com/badges/57487aef-7045-43a9-9786-9c443ef65ec7/public_url
Accomplishments
- Collaborated with a team in the development of Dandemutande VOIP SWITCH DEPLOYMENT
- Achieved VOIP switch configurations, tests with peers, onboarding of customers and supporting them completing the deployment with accuracy and efficiency.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Timeline
NOC ENGINEER
DANDEMUTANDE PVT LTD
02.2022 - Current
SUPPORT ENGINEER
SIGNAL TELECOMS
06.2019 - 11.2021
ELECTRONIC ENGINEER
NETRO ELECTRONICS
01.2019 - 05.2019
TELECOMS INTERN
TELONE PVT LTD
01.2017 - 08.2017
BEng - Electronic Engineering
National University of Science & Technology
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