Andrew Carrillo
Thornton,CO
Summary
Accomplished Operations Manager with a proven track record at Moving Colorado, adept in team leadership and quality control monitoring. Excelled in enhancing customer satisfaction and operational efficiency by pioneering process improvements and fostering strong client relationships. Skilled in heavy lifting and effective team supervision, consistently surpassing performance targets.
Overview
6
6
years of professional experience
Work History
Lead Mover
Moving Colorado
02.2019 - Current
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Built strong relationships with clients to ensure repeat business and positive referrals.
- Exceeded performance targets consistently by implementing process improvements in packing and unpacking techniques.
- Cleaned and maintained truck and other equipment to maintain optimum working condition.
Dispatch Manager
Moving Colorado
02.2019 - Current
- Scheduled deliveries and pickups according to customer needs.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
Operations Manager
Moving Colorado
02.2019 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
Education
GED -
Pacifica High School
Oxnard, CA06.2005
Skills
- Team leadership
- Heavy lifting expertise
- Quality control monitoring
- Delegation and supervision
Timeline
Lead Mover
Moving Colorado
02.2019 - Current
Dispatch Manager
Moving Colorado
02.2019 - Current
Operations Manager
Moving Colorado
02.2019 - Current
GED -
Pacifica High School
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