Andrew Castillo
Central Union School District
Kingsburg,United States
7
years of professional experience
Work History
Technology Support Specialist
3 Years 1 Month- Utilized atroubleshooting resolution tree to efficiently evaluate technical problems and implement appropriate solutions.
- Supported students and faculty in diagnosing issues and provided clear explanations of solutions to restore service and functionality.
- Contributed to updating technical support best practices, enhancing guidance for school staff
- Assisted with updating technical support best practices for use by the school.
Quality Insurance Technician
2 Years 4 Months- Collaborated with developers and project managers to test consumer websites for ADA compliance, enhancing accessibility.
- Led team to ensure project timelines and deadlines were consistently met.
- Guided remote clients in installing and integrating new hardware components and software, improving their operational capabilities.
Quality Assurance Specialist
1 Year 3 Months- Conducted thorough inspections of incoming materials and outgoing products to ensure quality standards.
- Performed thorough inspections of incoming materials and outgoing products.
- Identified and resolved website issues to enhance consumer experience.
Education
Bachelor of Science - Information Technology
High School Diploma
Skills
Technical troubleshooting
Microsoft 365 proficiency
Testing Procedures
Testing Protocols
Quality assurance
ADA compliance
Critical Thinking
Timeline
Technology Support Specialist
Central Union School District
07.2023 - CurrentRead More
Quality Insurance Technician
Bitwise Industries
01.2021 - 05.2023Read More
Quality Assurance Specialist
Bitwise Industries
10.2019 - 01.2021Read More
Kingsburg High School
High School Diploma
Read More
University of Phoenix
Bachelor of Science from Information Technology
Read More