Heidy Martinez
Norcross,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Technology Support Specialist
Concentrix
07.2022 - 09.2023
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Managed high levels of call flow and responded to Apple technical support needs.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
Customer Service Representative
TJX
02.2022 - 05.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Representative
Walmart
09.2021 - 02.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Cashier
Dollar General
08.2020 - 04.2021
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Cross Keys High School
Atlanta, GA05.2021
Skills
- Wireless Networking
- Hardware Maintenance
- Asset Management
- IT Security Management
- System Configuration
- Technical Support
- Technical Troubleshooting
- Call Center Operations
- Customer Service Expert
Timeline
Technology Support Specialist
Concentrix
07.2022 - 09.2023
Customer Service Representative
TJX
02.2022 - 05.2022
Customer Service Representative
Walmart
09.2021 - 02.2022
Cashier
Dollar General
08.2020 - 04.2021
High School Diploma -
Cross Keys High School
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