Thomas Victor
Kalamazoo,MI
Summary
Technology Support Specialist and Pastor of Congregational Care with expertise in network administration and A/V systems management at First United Methodist Church of Kalamazoo. Successfully led the upgrade and maintenance of complex connectivity systems, resulting in enhanced communication for both staff and congregation. Proven track record in hardware maintenance coupled with a compassionate approach to community support, driving significant improvements in organizational efficiency and member satisfaction. Committed to fostering a supportive environment that nurtures both technological advancement and spiritual growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technology Support Specialist
First United Methodist Church of Kalamazoo
Kalamazoo, MI
01.2024 - Current
- Wrote and grant for and renovated the network of a 3-story building including running and terminating CAT 6 cable.
- Installed and configured a cloud gateway, level 1-3 switches, PoE access points, with 3 VLANs.
- Managed Microsoft 365 for staff and volunteers, and upgraded Windows Server from 2012 R2 to 2022.
- Provided desktop support to over 50 staff members, volunteers, and committees.
- Managed 20+ VoIP phones.
- Worked with in-building partner organizations to integrate their isolated network equipment.
- Rebuilt the entire sanctuary A/V system, including BlackMagic camera control and switching, a PTZ camera system, professional projectors, and built custom PCs for streaming and projection.
Pastor of Congregational Care and Network Admin
First United Methodist Church of Kalamazoo
Kalamazoo, MI
09.2021 - 01.2024
- Provided cooperative pastoral care to a congregation of over 800 members - focused on individuals over age 80.
- Made in-home, hospital, and hospice visits, and officiated memorials
- Coordinated the committee of pastoral care volunteers
- Took over network administration following the departure of our network contractor.
- Trained staff during migration to Microsoft 365.
Education
Bachelor of Science - Political Science
Central Michigan University
Mount Pleasant, MI12-2009
Master of Divinity -
Emory University
Atlanta, GASkills
- Active Directory management
- Hardware maintenance
- System configuration
- Software installation
- Application support
- Server administration
- Wireless networking
- VoIP systems
- Remote desktop support
- Network administration
- Audio/Visual systems
- Customer service
- Communication
Affiliations
- Member, Kalamazoo Valley Habitat for Humanity Board of Directors, July 2017 - Present
Certification
- CPR, First Aid, AED
Timeline
Technology Support Specialist
First United Methodist Church of Kalamazoo
01.2024 - Current
Pastor of Congregational Care and Network Admin
First United Methodist Church of Kalamazoo
09.2021 - 01.2024
Bachelor of Science - Political Science
Central Michigan University
Master of Divinity -
Emory University
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