Alex Ramos
Summary
Detail-oriented IT professional with hands-on experience in technical support, system troubleshooting, and end-user assistance in high-volume settings. Delivers effective IT solutions that enhance productivity and operational efficiency. Strong problem-solving capabilities complement in-depth knowledge of cybersecurity protocols and data protection standards.
Overview
9
9
years of professional experience
Work History
Technology Support Specialist
Long Island University
Greenvale, New York
04.2025 - Current
- Collaborated with teams to troubleshoot and resolve network issues promptly.
- Provided technical support for faculty and students using various software applications.
- Maintained inventory of computer equipment and peripherals for effective resource management.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Identified and corrected system errors related to computer applications and hardware components.
Security Officer
Catholic Health Services
Bethpage, NY
07.2022 - 07.2026
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry and maintained high levels of alertness throughout shifts.
- Identified and prevented multiple attempts of unauthorized entry, ensuring hospital security and patient safety.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Reviewed guest identification and employee credentials to authorize entry
Technical Support
Long Island Tech
Massapequa, NY
02.2024 - 04.2025
- Performed routine network monitoring and troubleshooting to ensure optimal system performance.
- Installed, configured, and maintained workstations to support end users.
- Provided technical support and resolved computer-related issues for staff members.
- Diagnosed and troubleshot hardware and software issues on workstations.
- Gathered and analyzed customer feedback to improve software products and services.
NYC Correction Officer
NYC Department of Corrections
East Elmhurst, NY
02.2019 - 06.2022
- Led & supervised housing areas of 50+ incarcerated individuals, implementing the department's mission to ensure care, custody, & control.
- Monitored inmate behavior to deter crime, escape attempts, and dangerous activities, ensuring safety within the facility.
- Employed de-escalation techniques, verbal commands, and physical/mechanical restraints to address unruly inmates.
- Maintained communication with staff and inmates to foster a secure and effective prison environment.
Tile Setter
Wishing Tile & Marble
Hicksville, NY
09.2018 - 02.2019
- Measured, cut, and installed tiles on floors, walls, and other surfaces with precision.
- Prepared and leveled surfaces to ensure proper tile adhesion and durability.
- Provided friendly and knowledgeable service to customers.
- Mixed and applied adhesives, grout, and sealants for long-lasting installations.
- Identified materials and amount of labor required for project completion after reviewing blueprints.
Amusement Staff
Round 1 Bowling & Amusement
Hicksville, NY
08.2017 - 04.2018
- Communicated proactively with guests to troubleshoot problems and provide guidance for arcade equipment.
- Performed basic troubleshooting techniques to identify and resolve common troubles with arcade games.
- Monitored prize inventory and replenished stock to ensure availability for guests.
- Collaborated with diverse coworkers to achieve team goals and resolve product and service issues.
- Maintained up-to-date knowledge of products, services, and company policies to assist coworkers and customers effectively.
Education
Bachelor of Science - Cybersecurity & Information Assurance
Western Governors University
Salt Lake City, UT02-2025
Associate of Science - Business Administration
Nassau Community College
Garden City, NY08-2022
Municipal Police Training - Peace Officer
NYC Department of Correction
East Elmhurst, NY07-2019
High School Diploma -
Hicksville High School
Hicksville, NY07-2014
Skills
- Application Support / Security
- Remote desktop support
- Ticketing system proficiency
- Operating System Support
- Active Directory management
- Troubleshooting and Diagnostics
- Network Monitoring
- Network Security
- Unified Communications
- Cybersecurity best practices
- Incident Response
- Vulnerability Management
- Network access control
- Network Assessment
- System Optimization
Technical Certifications
- CompTIA Pentest+, CompTIA
- Network Security Specialist, CompTIA
- Network Vulnerability Assessment Professional, CompTIA
- CompTIA Cysa+, CompTIA
- CompTIA Project+, CompTIA
- (ISC)2 Systems Security Certified Associate (SSCP)
- CompTIA Security+, CompTIA
- Secure Infrastructure Specialist, CompTIA
- CompTIA Network+, CompTIA
- IT Operations Specialist, CompTIA
- CompTIA A+, CompTIA
- ITIL 4 Foundation IT Service Management, AXELOS Global Best Practice
- New York State Security Guard License, NYSDOL
- Basic Life Support for Healthcare Providers (BLS), American Heart Association
Personal Development Projects
- Implemented a home VLAN lab to segment devices by network type, apply firewall rules, and improve network security through isolation and access control.
- Configured a home private network utilizing multiple access points, switches, etc
- Built a personal IT home lab using virtual machines to practice Windows administration, Linux fundamentals, networking, firewall configuration, and cybersecurity troubleshooting.
- Performed packet analysis using Wireshark to troubleshoot DNS, DHCP, TCP/IP, and network connectivity issues in a controlled lab environment.
Distinctions
- WGU Excellence Award in Emerging Technologies in Cybersecurity for exceptional work in executing network mapping and monitoring procedures using industry-standard software for identifying vulnerabilities and threats.
- Catholic Health Services I-Care golden key award recipient for outstanding customer service, care, and compassion to patients.
Timeline
Technology Support Specialist
Long Island University
04.2025 - Current
Technical Support
Long Island Tech
02.2024 - 04.2025
Security Officer
Catholic Health Services
07.2022 - 07.2026
NYC Correction Officer
NYC Department of Corrections
02.2019 - 06.2022
Tile Setter
Wishing Tile & Marble
09.2018 - 02.2019
Amusement Staff
Round 1 Bowling & Amusement
08.2017 - 04.2018
Bachelor of Science - Cybersecurity & Information Assurance
Western Governors University
Associate of Science - Business Administration
Nassau Community College
Municipal Police Training - Peace Officer
NYC Department of Correction
High School Diploma -
Hicksville High School