Jeffry Beliveau
Akron,OH
Summary
Motivated and driven worker, hard worker with familiarity in warehouse, factory, office, and tech environments. Have a passion for computers, networking, cybersecurity, automation, and robotics. Comfortable in both individual and team environments. Willing to learn new jobs, positions, tasks, and roles. I like new challenges that help me learn and grow as a professional. Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technology Support Specialist
Akron Public Schools
Akron, USA
07.2023 - Current
- Work with students and staff to troubleshoot and resolve technical issues with school devices
- Coordinate with team members in separate buildings to resolve large scale issues at the district level
- Manage inventory of School Devices regularly and ensure they are tracked to the proper location
- Escalate issues to the proper department or team member as needed
- Troubleshoot Chromebooks, Desktops, Laptops, SMARTBoards, Promethean Boards
- Communicate technical issues with teachers, staff, and Technology team
- Teach students proper care and maintenance of devices
- Manage ticketing system, triaging tickets as they come in, commenting on, and closing tickets
- Provide technology support to afterschool events
- Support team in other buildings as needed
- Train new Technical Support Specialists that join the team
Assistant Business Manager
Sandridge Food Corporation
02.2022 - 07.2023
- Manage and coordinate all production within the department
- Handle paperwork (End of shift reports, Recruitment, Production Tracking)
- Conduct new hire interviews
- Create and conduct training programs (Safety, production)
- Coordinate production with different departments to make sure that we all have product needed to complete the schedule
- Manage Personnel within the department
Area Lead
Sandridge Food Corporation
07.2021 - 02.2022
- Responsible for day-to-day operation and production flow of Soup Packside
- Communicate with management and leads in other areas to coordinate production to meet work orders and production needs
- Manage the production flow of three separate lines and the employees on the line
Customer Support Technician
Apteryx Inc.
02.2020 - 10.2020
- Handle customer calls and complaints and troubleshoot basic issues
- Generate support tickets for level two techs to remote in and perform troubleshooting / diagnostics on machines, software, and devices
- Learn multiple software versions and rebrands to better assist with customer issues and complaints
- Communicate with separate departments better assist and solve customer issues and complaints
- Work with support team members, and reseller companies, to troubleshoot deeper issues with software or hardware
Education
Bachelor of Science - Information Technology
Southern New Hampshire University
Manchester, NH02-2024
Google IT Support Professional Certificate -
07.2020
High School Diploma -
Cloverleaf Local Schools
Lodi, OH04-2015
Certificate of Competency - Computer Science And Forensics
Medina County Career Center
Medina, OH04-2015
Google Cybersecurity Certificate -
Skills
- Windows
- Linux
- Microsoft Office
- Google Workspace
- Troubleshooting
- Networking
- Security
- Administration
- Hardware
- System Maintenance
- Cleaning
- Documentation
- Customer service / support
- Management
- Computer
- Staff Skill Enhancement
- Troubleshooting
- Conflict Resolution Expertise
- Multitasking
- Written and verbal communication
- Fast Learner
- Productive mindset
- Always improving
- Asset management
- Hardware maintenance
- Ticketing system proficiency
- Application support
- Cybersecurity best practices
Projects
IT Support, 09/01/16 - 12/01/16, Assisting and teaching in technical skills (Networking, Office, Typing, and Internet), Taught an informed friends and family in proper internet safety and security, Troubleshooting and improving household network issues.
Technicalandbusinessproficiencies
Windows (7, 8, 10, 11), Linux, Microsoft Office, Google workspace, troubleshooting, networking, security, administration, hardware, system maintenance & repair, cleaning, documentation, Customer service / Support, management, computer, Employee Training, setup regular meetings, problem solving, conflict mitigation / resolution, multitasking, written and verbal communication
Certification
- Google Certified IT Professional
- Google Certified Cybersecurity Professional
Timeline
Technology Support Specialist
Akron Public Schools
07.2023 - Current
Assistant Business Manager
Sandridge Food Corporation
02.2022 - 07.2023
Area Lead
Sandridge Food Corporation
07.2021 - 02.2022
Customer Support Technician
Apteryx Inc.
02.2020 - 10.2020
Bachelor of Science - Information Technology
Southern New Hampshire University
Google IT Support Professional Certificate -
High School Diploma -
Cloverleaf Local Schools
Certificate of Competency - Computer Science And Forensics
Medina County Career Center