Patrick Pezelj
Dothan,AL
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
7
7
years of professional experience
Work History
Technology Support Specialist
Geneva City Schools
07.2022 - Current
- Assisted educators in identifying issues and explained solutions to restore service and functionality.
- Monitored systems in operation and quickly troubleshot errors.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Translated complex technical issues into digestible language for non-technical users.
- Configured hardware, devices, and software to set up work stations for employees.
- Used ticketing systems to manage and process support actions and requests.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Documented support interactions for future reference.
Desktop Support Technician
Geneva County Schools
11.2018 - 07.2022
- Purchased, setup and installed new computers.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Obtained and evaluated information about new systems, peripherals and software technology.
- Learned and implemented new software testing procedures.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Education
Bachelor of Arts - History
Southern New Hampshire University
Hooksett, NH06.2024
Associate of Arts - General Studies
Enterprise State Community College
Enterprise, AL12.2006
High School Diploma -
Enterprise High School
Enterprise, AL05.2004
Skills
- System Performance Assessments
- Support End-Users
- TCP/IP
- Windows 10
- Responding to Technical Questions
- Grant Writing
- Vendor Relationships
- Business Development
- Strategic Management
- Social Media Performance Measurement
- Branding Expertise
- Social Media Trend Analysis
- Complex Problem-Solving
Accomplishments
- Recipient of individual and departmental awards for providing stellar client service.
Affiliations
Alabama Leaders In Educational Technology
References
Sheila Shepard
“SKIES, Fort Rucker, Alabama”
Contact: (334)477-1530
John Granger
“CAE USA, Dothan, Alabama”
Contact: (334)447-2046
Josh Howard
"INCare K12 Technologies, Enterprise, Alabama"
Contact: (334)477-6198
Timeline
Technology Support Specialist
Geneva City Schools
07.2022 - Current
Desktop Support Technician
Geneva County Schools
11.2018 - 07.2022
Bachelor of Arts - History
Southern New Hampshire University
Associate of Arts - General Studies
Enterprise State Community College
High School Diploma -
Enterprise High School