Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher L. King

Camp Springs,MD

Summary

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Overview

10
10
years of professional experience

Work History

Technology Support Analyst

Deloitte
05.2019 - Current
  • Managed IOS and Android mobile device deployment, configuration, and administration
  • Served as the subject matter expert for Apple computers and mobile devices
  • Conducted new hire facilitation
  • Utilized customer service and technical support skills to solve problems with laptops, printers, software, and mobile devices
  • Provided end user support in a fast-paced environment for users of all levels
  • Solved technical problems in person and virtually
  • Provided after-hours Global IT support

Apple Genius

Apple
11.2015 - 05.2019
  • Provided insightful advice and friendly, hands-on technical support to Apple customers
  • Led, directed, and mentored a team of technicians in troubleshooting hardware and software
  • Diagnosed product issues on the spot, explaining the problem and appropriate remedies to customers
  • Applied time management skills to serve multiple customers while maintaining Apple's service commitment
  • Assisted new owners in the set-up of their systems and ensured full operational functionality
  • Provided personal training on basic skills for photo, video, and music projects
  • Maintained strong relationships with customers and reassured them that their needs would be met

Geek Squad/Best Buy Technology Education Agent

Best Buy
03.2014 - 11.2015
  • Resolved customer issues and complaints concerning products or services
  • Conducted walk-out-working solutions, clinics, and classroom-based training sessions
  • Established partnerships with other employees to ensure customer satisfaction
  • Accurately diagnosed technology issues and created robust solutions
  • Helped employees understand how to successfully use Geek Squad resources
  • Managed check-in and checkout experience for clients and provided complete solutions
  • Coached the sales team on services and current technology

Best Buy Apple Specialist Sales Consultant

Best Buy
04.2013 - 03.2014
  • Top Seller in products and services, generating over $120,000 in sales in one month
  • Provided expert advice and recommendations to customers
  • Demonstrated product features to customers, staff, and management
  • Trained new associates
  • Maintained a clean workplace and shopping environment
  • Ensured customer satisfaction before, during, and after purchases

Education

Bachelor Degree - Home Land Security

University of Maryland University College
05.2024

Certification Apple Certified Hardware and Software - undefined

2014

Skills

  • User Provisioning
  • Reading Comprehension
  • Support Scenario Generation
  • Fault Isolation
  • Mac Systems
  • Data Connectivity
  • System Performance Assessments
  • Software Diagnosis
  • Microsoft Office Specialist (MOS) Master
  • Issue and Resolution Tracking
  • Support Ticket System Management

Timeline

Technology Support Analyst

Deloitte
05.2019 - Current

Apple Genius

Apple
11.2015 - 05.2019

Geek Squad/Best Buy Technology Education Agent

Best Buy
03.2014 - 11.2015

Best Buy Apple Specialist Sales Consultant

Best Buy
04.2013 - 03.2014

Bachelor Degree - Home Land Security

University of Maryland University College

Certification Apple Certified Hardware and Software - undefined

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Christopher L. King