Dane Butler
Techincal Support Specialist
Costa Mesa,CA
Summary
Currently a full-time student at Golden West College (GWC / OCC) studying Computer Science and Business Administration, looking for part-time work alongside schoolwork. Work well with others and adapt well to new work environments, am looking to expand work experience and learn new skills.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Technology Support Specialist
Staples, The Office Supply Superstore
Costa Mesa, CA
08.2020 - Current
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions for customers in timely manner.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Evaluated and responded to incoming sales leads and requests for technical support assistance.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Loaded software, granted permissions and configured hardware for customers as part of setup processes.
Videographer Intern
Lockedown Productions (Lockedown LLC.)
Costa Mesa, CA
01.2019 - 08.2019
- Assisted in production of original video content by working collaboratively with producers, designers and art specialists to facilitate multimedia production.
- Maintained over $10,000 worth of equipment by designing and sticking to preventive and regular safety procedures.
- Adjusted and controlled video equipment, composing and framing shots according to production.
Community Manager
Arcadian Network (Niknea LLC.)
San Diego, CA
02.2015 - 12.2018
- Managed community within established cost constraints.
- Introduced effective emergency resolutions and managed special projects.
- Oversaw 25-person team with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements.
- Worked with maintenance staff to complete timely issues and enhancements.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
Education
Associate of Arts And Sciences - Business Administration And Management
Orange Coast College
Costa Mesa, CA 08.2019 - 07.2022
Associate of Science - Security Services Administration And Management
Golden West College
Huntington Beach, CA 08.2020 - 07.2022
Skills
Complaint resolution
Ticket support system management
Technical Support
Application support
Technical issues analysis
Timeline
Technology Support Specialist
Staples, The Office Supply Superstore
08.2020 - Current
Associate of Science - Security Services Administration And Management
Golden West College
08.2020 - 07.2022
Associate of Arts And Sciences - Business Administration And Management
Orange Coast College
08.2019 - 07.2022
Videographer Intern
Lockedown Productions (Lockedown LLC.)
01.2019 - 08.2019
Community Manager
Arcadian Network (Niknea LLC.)
02.2015 - 12.2018