Sidney Duhon
Houma,LA
Summary
Information Technology professional with strong focus on delivering reliable and efficient technical support. Skilled in troubleshooting hardware and software issues, managing network configurations, and providing user training. Valued team player known for adaptability and consistent performance under changing conditions. Proven ability to enhance system performance and support operational success.
Overview
29
29
years of professional experience
Work History
Information Technology Support Specialist
Weatherford International Ltd
Houma, LA
08.1997 - 04.2026
- Provided technical support for hardware and software issues, ensuring minimal downtime for users.
- Diagnosed and resolved network connectivity problems, enhancing system reliability and performance.
- Assisted in implementing IT policies and procedures to improve operational efficiency across departments.
- Trained staff on new technologies, fostering a culture of continuous learning and adaptation.
- Managed user accounts and access permissions, maintaining data security and compliance standards.
- Led initiatives to streamline ticketing processes, reducing response times and improving service quality.
- Collaborated with cross-functional teams to identify technology needs, aligning solutions with business objectives.
- Developed documentation for troubleshooting procedures, enhancing knowledge sharing among support staff.
- Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
- Demonstrated versatility through supporting various hardware devices, software applications, and operating systems in a rapidly changing IT environment.
- Collaborated closely with cross-functional teams to address technology-related challenges impacting other departments within the organization effectively.
- Supported business continuity with the development of comprehensive backup strategies to protect critical data from loss or corruption.
- Reduced downtime for users by providing timely and efficient technical support via phone, email, and inperson.
- Provided essential support during major technology rollouts, ensuring smooth transitions with minimal disruption to endusers.
- Streamlined operations with effective management of software licenses, user accounts, and access control.
- Stayed current on industry trends to provide valuable insights on emerging technologies that could benefit the organization''s operations or strategy.
- Boosted productivity through training end-users on the proper use of various applications and tools.
- Increased user satisfaction by implementing new processes for IT ticket tracking and resolution.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Patched software and installed new versions to eliminate security problems and protect data.
- Helped streamline repair processes and update procedures for support action consistency.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Assisted in development of system security protocols.
Education
High School Diploma -
Skills
- Operating system support
- Remote support
- IT asset management
- Help desk support
- Wireless networking
- Hardware installation
- IT documentation
- Application support
- Incident management
- System configuration
- Backup management
- Server maintenance
- Patch management
- Network administration
- Data recovery
- End-user training
- Mobile device management
- Customer service
- Verbal and written communication
- Active listening
- Decision-making
- Desktop support
- Ticket management
- Software installation
- Data entry
- Product troubleshooting
- Network configuration
- Product knowledge
- Service support
- Issue troubleshooting
- Technical troubleshooting
- Analytical thinking
- Network diagnostics
- Windows 10
- Customer service expert
- Hardware troubleshooting
- Appointment scheduling
- Ticket support system management
- Microsoft outlook
- Security protocols
- Complaint resolution
- Application installations
- User support
- Hardware diagnostics
- LAN/WAN
- Call center operations
- Product training
- Hardware upgrades
- User credential management
- TCP/IP
- Performance testing
- Technical support
- Account management
- Software diagnosis
- System diagnostics
- Systems analysis
- Account updating
- Information protection
- Issue escalation
- System administration
- Wide-area networks
- Videoconferencing
- Linksys
- Hardware and peripherals
- Incident tracking
- Operating systems
- DHCP/DNS ethernet and firewall proficient
- Windows xp/vista
- Antivirus software
- Support case resolution
- Microsoft office specialist (MOS) expert
- Microsoft certified solutions associate (MCSA) certificate
Timeline
Information Technology Support Specialist
Weatherford International Ltd
08.1997 - 04.2026