Luis Beltran
Coral Springs,FL
Summary
Accomplished IT Support Specialist with a strong background in troubleshooting and hardware management. Committed to maintaining system performance and improving user experience through effective communication and teamwork.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Information Technology Support Specialist
Unified Women’s Healthcare
West Palm Beach, FL
08.2000 - Current
- Primary Responsibilities: Attend incoming calls made by users by providing technical support for issues hardware, software, and network, such as equipment malfunction, application , system sign on
- Use ticketing system to monitor incoming emails for less critical issues or service requests to manage and process support actions and requests
- Monitor incoming personal emails that may relate to service and support that may have been sent instead of traditional service options.
- While on site, attend walk up service and support requests by users working on site.
- Problem resolution may be achieved over the phone , establish remote connection or by arranging for an on site visit since in person service may be required for hardware troubleshooting and/or replacement.
- Collaborated with Team to update windows operating system to version 11 due to Microsoft end of support for version 10
- Collaborated with Team to upgrade Desktop PC's to new model units due to product end of life.
- Replace peripherals and accessories due to becoming obsolete or not being cost effective to repair
- Managed and maintained inventory of IT equipment, ensuring timely updates and replacements
- Demonstrated versatility through supporting various hardware devices, software applications, and operating systems in a rapidly changing IT environment.
- Create , update and maintain documentation that pertains to all processes involving day to day operations, hardware and software configurations.
- Receive , inventory and Image PC's that are to be deployed
- Installed and setup new PC's at new locations
- Configured hardware, devices, and software to set up work stations for new employees.
- Create new user accounts and assign permissions in Active directory.
- Create , update, maintain files for company and staff appointment / Business cards respectively using Adobe illustrator and acrobat
- Setup new user and Billing accounts in Athena EMR system, monitor for outages and resolve user related errors
- Troubleshoot, diagnose and resolve Imaging software such as Viewpoint, AS used for Ultrasound studies
- Assist with setting up configuring new GE Ultrasound machines as well as troubleshooting hardware malfunctions
Copier Service Technician
Sharp Electronics
West Palm Beach, FL
03.2017 - 08.2020
- Diagnosed and repaired multifunction copiers to ensure optimal operational efficiency.
- Conducted routine maintenance on office equipment, enhancing reliability and performance.
- Trained junior technicians on troubleshooting techniques and repair procedures.
- Collaborated with clients to assess service needs and provide tailored solutions.
- Managed inventory of spare parts, reducing wait times for repairs and improving service delivery.
- Implemented process improvements that increased service response time by streamlining workflows.
- Minimized equipment downtime by promptly responding to service calls and prioritizing urgent requests.
- Maintained accurate inventory of parts, ensuring prompt availability for repairs.
- Delivered exceptional customer service through professionalism and attention to detail in all interactions.
- Improved customer satisfaction by efficiently diagnosing and repairing copier issues.
- Consistently exceeded performance targets in terms of completed repairs and customer satisfaction ratings.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Updated and replaced outdated drivers and software for computers and office machines.
- Documented changes and actions in computer-based tracking system.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Copier Service Technician
DEX Imaging
West Palm Beach, FL
08.2014 - 03.2017
- Main responsibilities:: Break/Fix equipment as an Onsite service engineer at multiple sites within specific territory as well as assisting with service at other locations as needed
- Responsible for maintaining proper and specific inventory for toners and parts. Recommending changes due to equipment service activity
- Collaborated effectively with team members to manage complex repair projects.
- Worked with local I.T staff regarding equipment driver updates, replacing and adding new accessories or units.
- Conducted thorough preventative maintenance checks, reducing equipment downtime.
- Established strong rapport with clients, fostering long-term business relationships.
- Provided expert consultation to clients regarding copier maintenance and best practices.
- Stayed up-to-date with industry advancements, attending training sessions as needed for continuous improvement.
- Enhanced client relationships with timely communication and status updates on repairs.
- Assisted customers with technical support inquiries.
- Diagnosed and repaired multifunction copiers to ensure optimal operational efficiency.
- Conducted routine maintenance on office equipment, enhancing reliability and performance.
- Trained junior technicians on troubleshooting techniques and repair procedures.
- Managed inventory of spare parts, reducing wait times for repairs and improving service delivery.
- Minimized equipment downtime by promptly responding to service calls and prioritizing urgent requests.
- Maintained accurate inventory of parts, ensuring prompt availability for repairs.
- Delivered exceptional customer service through professionalism and attention to detail in all interactions.
- Improved customer satisfaction by efficiently diagnosing and repairing copier issues.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Updated and replaced outdated drivers and software for computers and office machines.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Printer Technician
Precision Document Solutions
West Palm Beach, FL
01.2005 - 08.2014
- Diagnosed and repaired various printer models, ensuring optimal performance and minimal downtime.
- Collaborated with team to streamline troubleshooting processes, enhancing efficiency in service calls.
- Conducted routine maintenance on printers, prolonging equipment lifespan and reducing service interruptions.
- Trained junior technicians on repair techniques and best practices for customer service excellence.
- Implemented inventory management system for parts, improving order accuracy and reducing lead times.
- Developed standard operating procedures for printer repairs, increasing consistency across the team's work.
- Analyzed recurring technical issues to provide actionable insights for product development teams at Precision Document Solutions.
- Enhanced printer efficiency by performing regular maintenance and troubleshooting tasks.
- Streamlined inventory management by maintaining accurate records of parts used in repairs and replacements.
- Implemented preventive maintenance procedures to minimize potential problems and extend the life of printing equipment.
- Collaborated with other technicians to diagnose complex issues, ensuring quick resolutions and minimal disruptions to client operations.
- Stayed up-to-date with industry trends and advancements, continuously improving skills and knowledge in order to provide top-notch service.
- Reduced downtime for clients by quickly resolving technical issues with printers and related equipment.
- Improved customer satisfaction by providing prompt and effective on-site support for various printing challenges.
- Increased reliability of printers through meticulous inspections, cleaning, and calibration processes.
- Educated end-users on proper usage and care of printers, reducing the frequency of service calls for minor issues.
- Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Demonstrated increased knowledge of company products and equipment.
- Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
- Assisted customers with technical support inquiries.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Updated and replaced outdated drivers and software for computers and office machines.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Education
Associate of Science - Computer Engineering
Keiser University
Fort Lauderdale, FL05-1992
Bachelor of Arts - Business Administration
Universidad Laica Vicente Rocafuerte
Guayaquil, Ecuador12-1989
High School Diploma -
Colegio Urdesa School
Guayaquil, Ecuador12-1985
Skills
- Operating system support
- Remote support
- Help desk support
- IT documentation
- Verbal and written communication
- Desktop support
- Ticket management
- Software installation
- Product troubleshooting
- Service support
- Hardware upgrades
- Technical support
- Staff education and training
- Teamwork and collaboration
- IT asset management
- Application support
Certification
- A+ Certification, CompTia - 2000-Present
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Copier Service Technician
Sharp Electronics
03.2017 - 08.2020
Copier Service Technician
DEX Imaging
08.2014 - 03.2017
Printer Technician
Precision Document Solutions
01.2005 - 08.2014
Information Technology Support Specialist
Unified Women’s Healthcare
08.2000 - Current
Associate of Science - Computer Engineering
Keiser University
Bachelor of Arts - Business Administration
Universidad Laica Vicente Rocafuerte
High School Diploma -
Colegio Urdesa School