Jason Gingerelli
Myrtle Beach,SC
Summary
Detail-oriented IT Support Specialist with strong technical troubleshooting and customer service skills. Proven ability to enhance system performance and implement effective incident management strategies.
Overview
5
5
years of professional experience
Work History
Information Technology Support Specialist
McDonald's
Myrtle Beach, SC
10.2024 - Current
- Provided technical support to staff, resolving hardware and software issues efficiently.
- Assisted in maintaining network infrastructure, ensuring connectivity for all operational systems.
- Conducted training sessions for employees on new technology and software applications.
- Documented troubleshooting processes and solutions to enhance knowledge base for future reference.
- Collaborated with IT team to implement system upgrades, improving overall performance and reliability.
- Responded promptly to service requests, prioritizing urgent issues to minimize downtime.
- Monitored system performance, identifying potential problems before they affected operations.
- Developed user guides and training materials to support technology adoption across the organization.
- Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
- Reduced downtime for users by providing timely and efficient technical support via phone, email, and in-person.
- Provided essential support during major technology rollouts, ensuring smooth transitions with minimal disruption to end-users.
Crew Member
QuickChek
Whippany, NJ
04.2023 - 06.2024
- Delivered excellent customer service while processing transactions efficiently.
- Operated cash register and handled monetary transactions accurately.
- Maintained cleanliness and organization of dining and food preparation areas.
- Assisted in inventory management by restocking shelves promptly.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Resolved customer inquiries and complaints effectively to ensure satisfaction.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
Camp Counselor
Boy Scouts of America
Rockaway, NJ
06.2021 - 08.2022
- Implemented safety protocols to create a secure environment for all participants.
- Mentored junior counselors, providing guidance on effective camper engagement strategies.
- Coordinated daily schedules and logistics for camp events, ensuring smooth operations.
- Collaborated with staff to resolve conflicts, fostering a positive camp community atmosphere.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
Education
No Degree - Information Technology
Coastal Carolina University
Conway, SC06-2028
High School Diploma -
Morris Knolls High School
Rockaway, NJ06-2024
Skills
- Operating system management
- Technical troubleshooting
- Desktop support
- Help desk assistance
- Ticket management
- Remote support
- Network troubleshooting
- Operating system support
- Customer engagement
- Hardware installation
- IT asset management
- Customer service
Timeline
Information Technology Support Specialist
McDonald's
10.2024 - Current
Crew Member
QuickChek
04.2023 - 06.2024
Camp Counselor
Boy Scouts of America
06.2021 - 08.2022
No Degree - Information Technology
Coastal Carolina University
High School Diploma -
Morris Knolls High School