Jose Torres Gonzalez

• Installed and configured Windows and macOS systems with secure settings and user-access controls.
• Supported end users across multiple campuses with in-person and remote troubleshooting for technical issues.
• Assisted in imaging devices, refreshing hardware, and deploying laptops, desktops, tablets, and peripherals.
• Managed user accounts, password resets, and permissions through Active Directory and identity-management tools.
• Performed diagnostics on network connectivity issues, escalating complex incidents as necessary.
• Monitored system performance, documenting recurring problems for effective remediation planning.
• Logged service requests, solutions, and asset data in district Help Desk ticketing system.
• Contributed to cybersecurity initiatives including email-filter monitoring and device compliance assessments.
• Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
• Designed user-friendly websites using HTML, CSS, and JavaScript.
• Collaborated with designers to create engaging web interfaces.
• Managed website updates and maintenance tasks regularly.

Upgrade and construct the technology in 100+ classrooms. Computers, cabling, security locks and protocols, switches, networking, audio and visual equipment, and instructions.

•Respond to tickets and phone calls for assistance from professors and rapidly resolve Technical issues by troubleshooting borth hardware and software issues during live classes.

•Reimage hundreds of PCs to a custom Windows OS, establishing baseline configurations and security protocols per best policies and practices.

• Installed, configured, tested, and maintained audio visual equipment in accordance with industry standards.
• Set up audio and visual equipment for campus events and training sessions.
• Train staff and students on proper use of audio-visual technology.

• Provided technical support for faculty, staff, and students.
  ● Installed and configured Windows & Mac OS systems with proper security settings.
  ● Assisted with network troubleshooting and device installations.
  ● Documented IT support interactions in the Help Desk ticketing system.
• Conducted inventory checks on IT equipment and supplies.
• Supported the maintenance of classroom technology and computer labs.
• Documented technical procedures for user support and training materials.
• Installed, configured, and maintained computer systems and networks.
• Supported IT manager with department administrative duties and clerical tasks.
• Repaired and replaced faulty components in desktop and laptop computers.