Justin Brown
Altamonte Springs,FL
Summary
Driven IT professional experienced in diagnosing and resolving technology-related issues, dedicated to problem-solving complex occurrences and identifying methods to minimize recurring technical issues. Vast array of technical knowledge and continually learning.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Information Technology Support Specialist
AdventHealth
04.2024 - Current
- Enhance system performance and minimize user downtime by troubleshooting and resolving hardware, software, and network issues.
- Install, configure, and ensure functionality of hardware and software programs integral to the daily business operations of the user.
- Provide unrivaled customer service support of technological issues in an attempt to mitigate issues before they arise.
- Image computers and ensure they are equipped with all necessary programs and applications before turning over to user for daily usage.
- Document IT issues so as to expedite ticket resolution in the event of an issue's reoccurrence.
Sr. Help Desk Technician
iVenture Solutions
03.2022 - Current
- Deliver quick and efficient technical resolutions to clients experiencing computer-related difficulties, ranging from password resets and network connectivity issues to peripheral functionality and operating system cleanup
- Install and configure hardware and software critical to users' business operation
- Diagnose root causes of clients' technical issues by utilizing effective troubleshooting techniques and problem-solving skills
- Provide top-notch service by promptly answering clients' incoming calls, practicing intentional listening, and responding with empathy to best and most effectively resolve technical issues as they arise
- Responsible for the transition and onboarding of new help desk technicians by training, instilling best practices into, and serving as a resource to incoming technicians
Brand Advocate Analyst
Lowes Companies Inc.
11.2019 - 05.2020
- Managed Progress Lighting's assortment of items on Lowes.com, ensuring an ideal customer shopping experience for Lowe's customers searching for lights and ceiling fans
- Maximized customer engagement, including ratings, reviews, and customer questions on products
Category Assistant
Office Depot Inc.
05.2016 - 11.2019
- Generated and increased company revenue by performing several item maintenance processes on SKUs
- Facilitated SKU setup and maintenance by communicating and establishing relationships with vendors and merchants
Education
Bachelor of Arts - Information Technology
Florida International University
Miami, FL12.2021
Bachelor of Science - Marketing
Florida Atlantic University
Boca Raton, FL05.2015
Skills
- Microsoft Office 365 Suite
- Network Troubleshooting
- Active Directory
- Windows 10/11 and Server 2019
- ConnectWise Automate Remote Management and Ticketing System
- Hardware/Peripheral Troubleshooting
- Software Troubleshooting
- Remote Access (RDS, Citrix, VPN)
- ServiceNow Ticketing System
- Switch Management
Certification
- CompTIA A+, 220-1001 and 220-1002, 01/2022
- Microsoft Azure Fundamentals, AZ-900, 03/2023
- CompTIA Network+, N10-008, 01/2024
Timeline
Information Technology Support Specialist
AdventHealth
04.2024 - Current
Sr. Help Desk Technician
iVenture Solutions
03.2022 - Current
Brand Advocate Analyst
Lowes Companies Inc.
11.2019 - 05.2020
Category Assistant
Office Depot Inc.
05.2016 - 11.2019
Bachelor of Science - Marketing
Florida Atlantic University
- CompTIA A+, 220-1001 and 220-1002, 01/2022
- Microsoft Azure Fundamentals, AZ-900, 03/2023
- CompTIA Network+, N10-008, 01/2024
Bachelor of Arts - Information Technology
Florida International University
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