Open To Work
Damano Scarletta
Columbia,SC
Work Preference
Summary
IT Support Specialist delivering efficient technical support to over 500 end users, focusing on troubleshooting hardware and software issues. Demonstrated success in project coordination and system optimization, enhancing operational efficiency and customer satisfaction in healthcare and enterprise settings.
Overview
1
1
Certification
19
19
years of professional experience
Work History
INFORMATION TECHNOLOGY SUPPORT SPECIALIST
INFORMATION SCIENCE CONSULTING, INC. (ISCI) Department of Veterans Affairs
COLUMBIA, SC
03.2021 - 01.2026
- Provided Tier 1 and Tier 2 technical support for over 500 end users, resolving hardware, software, printer, and network issues while maintaining high customer satisfaction.
- Delivered technical assistance and support to remote employees, effectively addressing hardware and software needs.
- Provided Office 365 troubleshooting and patch management using BigFix tool.
- Created and deployed desktop images for various departments, ensuring proper configuration and support for all printers.
- Conducted system assessments and troubleshooting using monitoring systems analysis tools to ensure system performance, security, and availability. Executing configuration changes and maintenance.
- Optimized information systems for Unified Communications by integrating new technologies and solving complex operational issues.
- Coordinated projects such as Printer Refresh and relocation of Psych East wing to Psych West, managing network installations, equipment upgrades, and dental clinic renovations.
WORK STATION SUPPORT/ITAM SPECIALIST
GLOBALPUNDITS/BLUE CROSS BLUE SHIELD
COLUMBIA, SC
08.2019 - 01.2020
- Developed and implemented asset management inventory system for Government Medicaid and Medicare workstations, overseeing system maintenance, remote software installations, Windows OS deployment, and PC imaging.
- Delivered IT support through setup, maintenance, and troubleshooting of computer systems, hardware, and software, focusing on workstations and printers to ensure optimal functionality.
- Produced technical documentation for configurations and standards, streamlining support processes and aiding customer service by guiding users and team members.
FIELD TECHNICIAN
QSI DATA SYSTEMS
SPARTANBURG, SC
05.2013 - 08.2019
- Managed Windows OS deployments, PC imaging, and POS systems, ensuring secure credit card system configuration for optimal performance.
- Handled on-site and remote hardware and software setup, maintenance, installations, and repairs, leveraging formal certification in hardware and equipment repairs.
- Resolved technical issues for systems and networks, documented problems, and provided feedback to enhance product development and support.
REMOTE FIELD TECHNICIAN
CBIZ NETWORK SOLUTIONS INC.
ST. LOUIS, MO
09.2006 - 02.2013
- Oversaw the installation and upgrade of cabling and equipment across various branches, ensuring that servers and other tech were set up and functioning smoothly.
- Addressed service requests and repaired a range of hardware, including computers, printers, routers, and network equipment, ensuring minimal downtime.
- Managed equipment inventory and tracked shipments, handling logistics and providing daily usage reports for 95+ branches in South Carolina, North Carolina, and Georgia to support operational needs.
Education
Microsoft Certified System Engineer
Midlands Technical College
Columbia, SC08-2000
Skills
- Windows and Windows Server
- Microsoft 365 and Office Suite
- Remote support tools
- Network troubleshooting
- Endpoint management solutions
- Hardware configuration support
- Help desk and incident management
- Unified communications
Certification
- Microsoft Certified System Engineer (MCSE) Core Courses Certificate
- CompTIA A+ Certification
- Hewlett Packard Printer Certification/Lexmark Printer Certification
- Networking Certification
- Security-C2 Security Clearance
- AI Mastery Certificate
Timeline
INFORMATION TECHNOLOGY SUPPORT SPECIALIST
INFORMATION SCIENCE CONSULTING, INC. (ISCI) Department of Veterans Affairs
03.2021 - 01.2026
WORK STATION SUPPORT/ITAM SPECIALIST
GLOBALPUNDITS/BLUE CROSS BLUE SHIELD
08.2019 - 01.2020
FIELD TECHNICIAN
QSI DATA SYSTEMS
05.2013 - 08.2019
REMOTE FIELD TECHNICIAN
CBIZ NETWORK SOLUTIONS INC.
09.2006 - 02.2013
Microsoft Certified System Engineer
Midlands Technical College