Dean Chapin
Painted Hills,IN
Summary
CompTIA Network+ Certification
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines.
Enthusiastic team player ready to contribute to company success.
Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
Work History
Information Technology Support Specialist
TCC - The Consortium Group
06.2019 - 12.2022
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Monitored systems in operation and input commands to troubleshoot areas.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through troubleshooting tasks.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
Tier II Technical Support
Eli Lilly and Company
07.2018 - 06.2019
- Provided Tier 11 IT support and resolved escalated issues to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems and knowledge base to manage and process support actions and requests.
Systems Technician
Solution Tree
01.2014 - 01.2017
- Collaborated successfully with clients to achieve objectives by utilizing strong communication, interpersonal and people skills.
- Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
- Monitored Microsoft servers, network connections, firewalls and corporate filters to maintain maximum up-time and functionality.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Installed, modified and repaired software and hardware to resolve technical issues.
Network Administrator
IU Health Morgan Hospital
01.2006 - 01.2014
- Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Provided on-call support for network engineering duties.
- Planned, coordinated and implemented network security measures.
- Backed up company data to distributed storage centers to avoid massive data loss in event of network breach or failure.
- Verified continuity of computer and telephone system services for users through technical expertise, assistance and project coordination.
Technology Support Manager
GND Systems
01.2005 - 01.2006
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Troubleshot complex multi-vendor network service provider issues.
- Used ticketing systems to manage and process support actions and requests.
- Managed, tracked and coordinated problem resolution and escalation processes.
- Configured, managed and troubleshot VoIP and multi-media distributed systems and platforms.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Monitored systems in operation and input commands to troubleshoot areas.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Translated complex technical issues into digestible language for non-technical users.
Computer Systems Administrator
Center Grove School Corp
06.1997 - 01.2005
- Responsible for Network Security and Web Filtering
- Database SQL maintenance
- User administration. Desktop Support of Microsoft applications and all education software
- Server Upgrading and Maintenance, security patches and critical updates
- Hardware Troubleshooting and repair
- Deployed antivirus and security solutions throughout entire system network.
- Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
- Kept software licenses current for computers and mobile devices.
- Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs for users.
Education
Associate of Applied Science - Computer Programming
Professional Careers Institute
Indianapolis, IN06.1997
Skills
- Software Diagnosis
- Troubleshooting and Assistance
- Data Recovery
- Apple IOS
- Customer Service Expertise
- Hardware Upgrades
- MS Office Proficiency
- Configuring Devices
- Windows 10
- Staff Training
- Desktop Support
- Data Connectivity
- Mac Systems
- Computer System Maintenance
- System Migration
- Hardware and Software Configuration
- PC Component Diagnostics
- Call Center Operations
- Hardware Replacement
- Issue Troubleshooting
- Resolve Technical Problems
- Microsoft Windows and Office
- LAN and WAN Assessment
- Software Release and Rollout
- TCP/IP
- Installing New Hardware
- Symantec Endpoint Protection
- Data Encryption
- Network Systems Installation
- Hardware and Software Monitoring
- Storage Systems
- Procedure Documentation
Timeline
Information Technology Support Specialist
TCC - The Consortium Group
06.2019 - 12.2022
Tier II Technical Support
Eli Lilly and Company
07.2018 - 06.2019
Systems Technician
Solution Tree
01.2014 - 01.2017
Network Administrator
IU Health Morgan Hospital
01.2006 - 01.2014
Technology Support Manager
GND Systems
01.2005 - 01.2006
Computer Systems Administrator
Center Grove School Corp
06.1997 - 01.2005
Associate of Applied Science - Computer Programming
Professional Careers Institute
Similar Profiles
Sukhman VirkSukhman Virk
Picker Packer at TCC ConsortiumPicker Packer at TCC Consortium
Phillip StarlingPhillip Starling
Industrial Sand Blaster at tccIndustrial Sand Blaster at tcc
Christopher MarshallChristopher Marshall
Customer Service Cashier at TCCCustomer Service Cashier at TCC