William Young
IT Support Specialist
Pembroke Pines,FL
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
20
20
years of professional experience
1
1
Language
48
48
years of post-secondary education
Work History
Information Technology Support Specialist
Self Employed Services
Pembroke Pines, FL
06.2010 - Current
- Identify the causes of networking problems, using diagnostic testing software and equipment
- Install, configure, and maintain network software, including security or firewall software
- Install and maintain new hardware/software systems or components, ensuring integration with existing network systems.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
Physical Therapy Assistant Volunteer
CORA PHYSICAL THERAPY
Pembroke Pines, FL
09.2016 - 03.2017
- Clean and organize work area and disinfect equipment after treatment
- Arrange treatment supplies to keep them in order
- Assist patients to dress, undress, or put on and remove supportive devices — braces, splints, or slings.
Information Technology Specialist
TSR - NAVY CONTRACTOR
Philadelphia, PA
03.2003 - 05.2010
- Coordinate, test, maintain, and monitor PC programs and systems
- Provide staff and users with assistance solving computer related problems, such as malfunctions and program issues
- Train staff and users to work with computer systems and programs
- Supervise PC programmers or other systems analysts or serve as project leaders for particular systems projects.
Education
Associates Degree - Arts
Broward College
Google IT Support Specialist - Coursera - undefined
Skills
Mac systems
Desktop support
Data recovery
Software diagnosis
Technical issues analysis
TCP/IP
Customer service expert
PC component diagnostics
Application support
Account management
Technical Support
Wide-area Networks
Timeline
Physical Therapy Assistant Volunteer
CORA PHYSICAL THERAPY
09.2016 - 03.2017
Information Technology Support Specialist
Self Employed Services
06.2010 - Current
Information Technology Specialist
TSR - NAVY CONTRACTOR
03.2003 - 05.2010
Associates Degree - Arts
Broward College