Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ieshawn Johnson

Freeport,NY

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

7
7
years of professional experience

Work History

Information Technology Support Specialist

Weber Middle School
11.2023 - Current
  • Knowledge of Microsoft, Active Directory, Windows 10/11, MacOS, network connectivity, deployment of services
  • Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
  • Passion for customer service
  • Reduced downtime for users by providing timely and efficient technical support via phone, email, and in person.
  • Increased user satisfaction by implementing new processes for IT ticket tracking and resolution.
  • Streamlined operations with effective management of software licenses, user accounts, and access control.

Assistant Teacher

Paul D Schreiber High School
09.2017 - 10.2022
  • Increased student engagement by incorporating hands-on activities and group projects.
  • Enhanced students'' critical thinking skills through problem-solving exercises and open-ended questions.
  • Ensured safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Collaborated with colleagues to develop cross-curricular lessons, promoting interdisciplinary learning among students.

Education

Bachelor of Science - Business Management

Saint Peter's University
Jersey City, NJ
05.2015

Skills

  • Wireless Networking
  • Virtualization Technologies
  • End-User Training
  • Network Administration
  • Hardware Installation
  • Mobile Device Management
  • Help Desk Support
  • Desktop support
  • Customer Service
  • Windows 10
  • Technical Troubleshooting
  • Microsoft Outlook
  • Mac systems
  • Ticket management
  • LAN/WAN
  • Hardware upgrades

Timeline

Information Technology Support Specialist

Weber Middle School
11.2023 - Current

Assistant Teacher

Paul D Schreiber High School
09.2017 - 10.2022

Bachelor of Science - Business Management

Saint Peter's University

Similar Profiles

CREATE PROFILE
Ieshawn Johnson