Ieshawn Johnson
Freeport,NY
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
7
7
years of professional experience
Work History
Information Technology Support Specialist
Weber Middle School
11.2023 - Current
- Knowledge of Microsoft, Active Directory, Windows 10/11, MacOS, network connectivity, deployment of services
- Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
- Passion for customer service
- Reduced downtime for users by providing timely and efficient technical support via phone, email, and in person.
- Increased user satisfaction by implementing new processes for IT ticket tracking and resolution.
- Streamlined operations with effective management of software licenses, user accounts, and access control.
Assistant Teacher
Paul D Schreiber High School
09.2017 - 10.2022
- Increased student engagement by incorporating hands-on activities and group projects.
- Enhanced students'' critical thinking skills through problem-solving exercises and open-ended questions.
- Ensured safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Collaborated with colleagues to develop cross-curricular lessons, promoting interdisciplinary learning among students.
Education
Bachelor of Science - Business Management
Saint Peter's University
Jersey City, NJ05.2015
Skills
- Wireless Networking
- Virtualization Technologies
- End-User Training
- Network Administration
- Hardware Installation
- Mobile Device Management
- Help Desk Support
- Desktop support
- Customer Service
- Windows 10
- Technical Troubleshooting
- Microsoft Outlook
- Mac systems
- Ticket management
- LAN/WAN
- Hardware upgrades
Timeline
Information Technology Support Specialist
Weber Middle School
11.2023 - Current
Assistant Teacher
Paul D Schreiber High School
09.2017 - 10.2022
Bachelor of Science - Business Management
Saint Peter's University
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