Farinia Argueta
Los Angeles,CA
Summary
Technology support professional with strong background in troubleshooting, system maintenance, and user assistance. Adept at collaborating with teams to solve complex technical issues and ensure smooth IT operations. Known for adaptive problem-solving skills and reliability in fast-paced environments. Possessing expertise in hardware and software support, network configuration, and customer service.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Information Technology Support Technician
Los Angeles Unified School District, LAUSD
02.2022 - Current
- Resolved technical issues for staff and students across multiple devices and platforms.
- Provided training sessions on software applications and troubleshooting techniques to enhance user proficiency.
- Collaborated with IT team to implement new systems, improving overall operational efficiency.
- Documented and maintained records of support requests, ensuring timely follow-up and resolution tracking.
- Responsible for installing, configuring, and maintaining school/office hardware (desktop/laptop computers, printers) and software to ensure functional, secure technology in a learning environment.
- Manage inventory, provide technical training, and assist with network connectivity issues supporting local area networks (LANs, WANs, servers, and VPNs), ensuring device connectivity, and provide technical support for Windows, Apple, and/or Linux systems.
Order Fulfillment Associate
Amazon
11.2020 - 07.2022
- Oversaw order processing to ensure timely and accurate fulfillment of customer requests.
- Streamlined inventory management processes, reducing errors in stock levels and improving accuracy.
- Trained new associates on best practices for order picking and packaging efficiency.
- Implemented workflow improvements that enhanced productivity within the fulfillment center.
Data Analysis
Spectrum
04.2021 - 02.2022
- Worked on the Sports Data Team, our main focus was to collect live data from Basketball and Soccer games and turn the results into real life-time analytics to allow for real-time decision-making.
- Enhanced research accuracy by conducting thorough data analysis and interpretation.
Correctional Monitor Supervisor
Behavioral Systems Southwest
05.2016 - 04.2021
- Daily tasks consist of the safety and well-being of all residents, staff, visitors and property on the physical grounds of the facility during assigned shift.
- Conduct and document routine headcounts, searches and inspections.
- Collect urine samples for screening and maintain the appropriate documentation.
- Conduct sanitation checks during assigned shifts, and identify problem areas to ensure facility compliance and supervise residents work assignments details.
- Perform light clerical duties and answer the facility telephones.
Security Supervisor / Dispatcher
Securitas Security Services / Kaiser Permanente Medical Centers
02.2008 - 05.2016
- •Supervised at Kaiser Los Angeles Medical Center on Sunset in Hollywood and West LA hospital from 2008 - 2012. Over seeing fifteen officers per shift. Duties included guarding the facility buildings. Interior and exterior patrols were conducted on a daily basis.
- Assisted the medical staff with Emergencies, Patients restraints, Patients on medical holds and insuring public and staff safety.
- Kaiser Sherman Way Alarm Monitoring Security officer from 2012-2014. Responsibilities were to monitor Fire and Burglary alarm systems for all Kaiser Facilities throughout Southern California.
- Security Operation Center as Dispatcher/Operator from 2014 – 2016. Responsibilities were to answer telephones, acknowledge alarm signals, monitoring video recording devices as assigned throughout assigned service area and document incidents reports.
Security Supervisor
Guardsmark Security Services / Coca Cola Enterprise
01.2005 - 02.2008
- Daily tasks consisted of deployment of seven officers per shift at all entry points of the facility.
- Distribute radio equipment to offers and conduct post checks throughout the shift.
- Inspect on going truck traffic and document truck inventory coming in and out of the facility.
- Report and work closely with the Director Of Security and report any suspicious activity or incident reports.
Telephone Sales Agent
The Ritz Carlton Huntington Hotel
04.2003 - 01.2005
- Developed and maintained strong customer relationships through effective communication and personalized service.
- Executed sales strategies to promote hotel services, enhancing guest experiences and satisfaction.
- Conducted a daily money report at the end of every shift.
Customer Service Agent / Delivery Driver
Pizza Hut
02.2002 - 04.2003
- Delivered exceptional customer service, addressing inquiries and resolving complaints efficiently.
- Managed order processing, ensuring accuracy and timely delivery of food items.
Education
No Degree - Medical Records Specialist
ITT Technical Institute
Sylmar, CAMaster of Science - Cybersecurity
University Of Phoenix
Phoenix, AZ08-2023
No Degree - Visual Communication
Westwood School Of Technology
Los Angeles, CABachelor of Science - Information Technology
University Of Phoenix
Phoenix, AZ02-2021
High School Diploma -
Chatsworth Charter High School
Chatsworth, CA06-2001
Skills
- Active Directory management
- Ticketing system proficiency
- Remote support
- IT asset management
- Help desk experience
- Software installation
- Incident response coordination
- Printer setup
- Network configuration
- Continuous improvement mindset
- Wireless networking
- Device configuration
- Application support
- Hardware maintenance
- Software updates
- Mobile device support
- IT security protocols
- Email configuration
- System diagnostics
- VoIP support
- Information security awareness
- Virtualization technologies
- Operating systems expertise
- Mac OS support
- Network monitoring
- Network troubleshooting
- Hardware installation
- Software configuration
- Network security
- VoIP systems
- Mobile device management
- Cybersecurity best practices
- Firewall configuration
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Microsoft windows and office
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Network support
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Remote technical support
- Desktop support
- Troubleshooting network issues
- Highly professional
- Computer diagnostics
- System upgrades
- Professionalism
- Customer communication and empathy
- VPN management
- Device installation
Certification
- Networking Basics, Cisco Network Academy - December 26, 2023
- Networking Devices and Initial Configuration, Cisco Network Academy - August 19, 2024
- Network Support and Security, Cisco Network Academy - October 31, 2024
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Information Technology Support Technician
Los Angeles Unified School District, LAUSD
02.2022 - Current
Data Analysis
Spectrum
04.2021 - 02.2022
Order Fulfillment Associate
Amazon
11.2020 - 07.2022
Correctional Monitor Supervisor
Behavioral Systems Southwest
05.2016 - 04.2021
Security Supervisor / Dispatcher
Securitas Security Services / Kaiser Permanente Medical Centers
02.2008 - 05.2016
Security Supervisor
Guardsmark Security Services / Coca Cola Enterprise
01.2005 - 02.2008
Telephone Sales Agent
The Ritz Carlton Huntington Hotel
04.2003 - 01.2005
Customer Service Agent / Delivery Driver
Pizza Hut
02.2002 - 04.2003
No Degree - Medical Records Specialist
ITT Technical Institute
Master of Science - Cybersecurity
University Of Phoenix
No Degree - Visual Communication
Westwood School Of Technology
Bachelor of Science - Information Technology
University Of Phoenix
High School Diploma -
Chatsworth Charter High School