Greg McBride
Worcester,MA
Summary
Results-driven IT Support Specialist with 3+ years of experience in IT support and operations, skilled in troubleshooting, securing, and enhancing end-user technology environments. Demonstrated ability to administer key IT platforms, manage and support macOS, and work directly with executive teams to provide a seamless, user-centric experience. Seeking to leverage technical expertise and strong customer service orientation within a high-growth startup to help build a world-class IT program.
Overview
5
5
years of professional experience
Work History
Information Technology Support Specialist
Black Kite
04.2022 - Current
- Provide comprehensive IT support, ensuring seamless operation across hardware, software, and network systems, with a focus on enhancing end-user experience
- Collaborate with cross-functional teams on IT solutions, contributing to increased productivity and efficiency
- Overhauled conference room setup autonomously, implementing advanced A/V solutions to support executive meetings and cross-departmental collaboration
- Served as project manager for international company wide rollout of a new MDM/endpoint management platform (NinjaOne)
- Conducted quarterly access reviews via Vanta to ensure compliance as part of the company's initiative toward FedRAMP certification, enhancing security protocols and aligning with regulatory standards.
- Support for macOS environments, integrating MDM tools such as Rippling and NinjaOne to streamline device management and security.
Route Sales Representative
BlueTriton Brands
09.2021 - 04.2022
- Managed and optimized delivery routes, utilizing technology for route planning, order processing, and inventory management.
- Ensured timely delivery and accurate order fulfillment for Nestlé brand products, including water and related beverage items, to both residential and commercial clients.
- Maintained and optimized assigned delivery routes, adapting to real-time changes to improve efficiency and customer satisfaction.
- Communicated directly with customers, addressing inquiries, resolving issues, and providing product information to ensure a positive delivery experience.
- Managed and organized daily inventory, including loading and unloading of products, ensuring accurate tracking of stock levels.
- Collaborated with dispatch and support teams to address route issues and improve logistical processes.
Delivery Associate
Milford Package
10.2019 - 09.2021
- Safely and efficiently delivered high volumes of packages for Amazon and FedEx, meeting or exceeding daily delivery targets across a dynamic route structure.
- Utilized GPS and route optimization software to maintain on-time deliveries, adjusting for traffic, weather, and other variables.
- Conducted accurate package scans and electronic proof of delivery, enhancing tracking and accountability across all deliveries.
- Provided courteous and responsive customer service, promptly addressing delivery concerns and ensuring a positive experience.
- Maintained compliance with company policies on safety, package handling, and delivery procedures, contributing to a high standard of operational excellence.
Education
AA in Business Administration -
Colorado Technical University Online
Colorado Springs, CO06.2010
Skills
- IT Operations & Support
- MacOS Administration
- Windows
- Endpoint Management (Rippling, NinjaOne)
- Google Workspace, Slack, Zoom Administration
- SaaS Platforms
- MDM Tools & Zero-Touch Deployment
- Network Troubleshooting
- VPN
- Automation & Workflow Development (Slack Workflows)
- Security & Compliance (Vanta, IT Security Policies)
- Technical Documentation
- Customer Service & Executive Support
- Communication & User Training
- Patch management
Hobbies
Passionate about music (guitar and keyboard), reading, and documentaries
Timeline
Information Technology Support Specialist
Black Kite
04.2022 - Current
Route Sales Representative
BlueTriton Brands
09.2021 - 04.2022
Delivery Associate
Milford Package
10.2019 - 09.2021
AA in Business Administration -
Colorado Technical University Online
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