Abdul Ahad Alami
Fort Worth,TX
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
2
2
years of professional experience
Work History
Information Technology Support Specialist
Afghan Sahar Communication
03.2017 - 08.2019
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Monitored systems in operation and quickly troubleshot errors.
- Translated complex technical issues into digestible language for non-technical users.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
Education
High School Diploma -
Sangshanda High School
Afghanistan11.2011
Skills
- Hardware and Software Configuration
- User Guidance
- Installing New Hardware
- Hardware Evaluation
- Friendly and Patient
- Call Center Operations
- Desktop Support
- Issue Troubleshooting
Languages
English
Full Professional
Persian
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Information Technology Support Specialist
Afghan Sahar Communication
03.2017 - 08.2019
High School Diploma -
Sangshanda High School
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