Andrew Ceballos
Tampa,Florida
Summary
Dynamic and results-driven professional with mid to senior-level DME equipment and supplies management. Adept at managing intricate logistics, streamlining operations, and enhancing customer support through innovative technology. Known for exceptional interpersonal skills and effective team leadership. Dedicated to achieving the highest standards of excellence, consistently boosting efficiency, cutting costs, and optimizing workflow. Eager to bring innovative solutions and drive success in a forward-thinking organization.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Machine Operator
PepsiCo
03.2018 - Current
- Operated various types of machinery, contributing to the successful completion of deadline goals. Set up and adjusted equipment and properly configured machines for daily operation.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Collaborated with team members to optimize production processes and improve overall performance.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
Regional Coordinator
MaintenX
11.2016 - 05.2017
- Provided regular updates to senior management on regional progress, challenges, and opportunities for improvement. Played a key role in achieving company-wide objectives through effective leadership of regional teams and projects.
- Improved client satisfaction levels by addressing issues promptly and implementing proactive solutions within the region. Implemented data-driven decision-making processes for improved regional performance outcomes.
- Collaborated closely with other Regional Coordinators to share best practices, optimize resource allocation, and drive overall company success.
- Established a positive work environment that encouraged teamwork and facilitated open communication among team members.
- Directed activities across six states in the Northeast region: New York, New Jersey, Pennsylvania, Connecticut, Massachusetts, and Rhode Island.
Case Manager
Argus Dental & Vision Inc.
08.2015 - 04.2016
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances on new information. Managed approximately 30 cases daily.
- Conducted thorough assessments of patient's situations, identifying issues, coverage, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Improved client satisfaction by efficiently addressing concerns or grievances promptly.
Recruitment Specialist
Helios Pharmacy / PMSI
10.2011 - 05.2015
- Proactively communicated with patients interested in mail-in order pharmacy and provided thorough explanations and coordinated enrollment.
- Provided exceptional patient experience throughout the recruitment process, maintaining consistent communication and transparency.
- Collaborated with all departments heads for proper workflow and smooth transition for patients.
- Managed multiple requisitions simultaneously while maintaining attention to detail and excellent organizational skills.
- Achieved a conversion rate of over 60% for transitioning patients to home pharmacy services.
Logistics Coordinator
Advocate Medical Services
10.2007 - 08.2011
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to. Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Streamlined vendor management processes, facilitating improved relationships and timely service deliveries. Reduced logistical errors through meticulous planning of transportation schedules and inventory management practices.
- Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed. Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Played a key role in cultivating ongoing relationships with DME manufacturers to establish and expand to different states, approximately increasing 35 patients a month.
Sales Specialist
Liberty Medical
07.2003 - 08.2007
- Conducted thorough assessments of each patient's files to ensure correct and up-to-date information on doctors, medications, and coverage, consistently meeting all HIPAA and company compliance regulations.
- Educated patients and caregivers on properly using, cleaning, and storage of various durable medical equipment (DME) supplies and medications.
- Coordinated with patients to manage timely re-ordering of respiratory medications, focusing on compliance with prescribed dosages and maintaining appropriate supply levels.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contributed to team objectives in a fast-paced environment. Attended monthly sales meetings and quarterly sales training. Kept detailed records of daily activities through online customer database.
- Interacted with approximately 150 customers daily to provide personalized product guidance and resolve issues.
Education
- - Software Engineer
Hillsborough Community College
Tampa, FL (2017 - 2019)Skills
- Supply & Inventory Management
- Data Analysis
- Team Leadership
- Problem-Solving
- Documentation & Reporting
- Process Improvement
- Workflow Delegation
- Teamwork & Collaboration
Certification
Full Stack Developer / Michigan State (Online) - 2023
Languages
English
Spanish
Timeline
Machine Operator
PepsiCo
03.2018 - Current
Regional Coordinator
MaintenX
11.2016 - 05.2017
Case Manager
Argus Dental & Vision Inc.
08.2015 - 04.2016
Recruitment Specialist
Helios Pharmacy / PMSI
10.2011 - 05.2015
Logistics Coordinator
Advocate Medical Services
10.2007 - 08.2011
Sales Specialist
Liberty Medical
07.2003 - 08.2007
- - Software Engineer
Hillsborough Community College