Andrew Chan
Summary
Professional with strong background in customer engagement and satisfaction. Proven track record in effectively resolving issues and enhancing client experiences. Excel in team collaboration and adaptable to changing needs. Skilled in communication, problem-solving, and building rapport with clients.
Overview
8
8
years of professional experience
Work History
Customer Experience Agent
Whatnot
02.2022 - Current
- Identifying users needs and taking proactive steps to maintain positive experiences such as providing proactive customer outreach
- Maintain updated knowledge of all company products and services in order to provide adequate education to customers
- Leveraged excellent listening skills to understand each customer''s unique situation, resulting in tailored recommendations that met their specific needs.
- Trained new customer service agents on policies and procedures to support favorable customer experiences.
Coordinator
Paramount Studios
09.2021 - 02.2022
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Entered data, generated reports, and produced tracking documents to ensure all personnel complied with local law
- Completed a variety of tasks while maintaining a relationship with each guest and crew arriving to the studio
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Stowing Lead
Amazon
07.2020 - 05.2021
- Oversaw the proper placement of 3,000 products on a daily basis and ensured that each item met the standards set by the company
- Supported the team by performing daily duties and followed up on daily goals to ensure that production was being met during both peak and non-peak periods
- Self-motivated, with a strong sense of personal responsibility.
Resident Assistant
Grand Canyon University
08.2017 - 03.2019
- Implemented and enforced all college and campus living policies while promoting academic excellence, addressing student needs, and encouraging involvement
- Utilized time management as a tool to ensure weekly and monthly deadlines were met in a timely manner
- Created, marketed, and led student centered hall programs to promote community, education, diversity, health, understanding and growth
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
Education
Bachelor of Science - Marketing
Grand Canyon University
Phoenix, AZSkills
Google Doc/Slides
- Microsoft Powerpoint
- Microsoft Excel
- Sigma
- Admin
- Zendesk
- Team Training
- Trend monitoring
Hobbies and Interests
Interested in advertising / marketing and the continued learning of different aspects of business.
Timeline
Customer Experience Agent
Whatnot
02.2022 - Current
Coordinator
Paramount Studios
09.2021 - 02.2022
Stowing Lead
Amazon
07.2020 - 05.2021
Resident Assistant
Grand Canyon University
08.2017 - 03.2019
Bachelor of Science - Marketing
Grand Canyon University
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