Tultul Ali
164-10 84th Ave Jamaica, Queens,NY
Summary
Detail-oriented and customer-focused individual seeking a Bank Teller position at TD Bank, where I can utilize my strong interpersonal skills and basic accounting knowledge to deliver efficient and accurate financial services while enhancing customer experience.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
NYC Local Medical Care Pc.
11.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Care Representative
ZWH Medical Care Pc.
04.2021 - 10.2024
- Utilized medical software systems effectively to manage patient records, appointment scheduling, and overall office organization efficiently.
- Collaborated closely with physicians to ensure accurate prescription refills were processed promptly, resulting in satisfied patients and timely medication administration.
- Provided exceptional assistance during busy periods or staff absences as needed, demonstrating adaptability and commitment to the practice''s success.
Customer Service Representative
Stop & Carry Convinient
02.2019 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled $2000-$3000 in daily sales transaction,balancing registers without discrepancies and ensuring compliance with cash handling protocol.
- Responded to customer requests for products, services, and company information.
Education
Associate of Arts - Accounting And Finance
LaGuardia Community College
Long Island City, NY12-2025
High School For Community Leadership
Jamaica, NY06-2022
Skills
- Customer service
- Customer support
- Account management
- Microsoft office suite (Excel, word, powerpoint, outlook)
- Google suite (Doc,slides, sheets)
- Bengali, english, hindi fluency
Timeline
Customer Service Associate
NYC Local Medical Care Pc.
11.2024 - Current
Customer Care Representative
ZWH Medical Care Pc.
04.2021 - 10.2024
Customer Service Representative
Stop & Carry Convinient
02.2019 - 04.2021
Associate of Arts - Accounting And Finance
LaGuardia Community College
High School For Community Leadership
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