Andrew Chaney
Memphis,TN
Summary
Information Technology professional with strong analytical and problem-solving skills. Proven track record in leading network engineering projects and improving processes to enhance efficiency and productivity. Excellent communicator with a focus on collaboration and training team members.
Overview
12
12
years of professional experience
Work History
Electronics Technician 3
FedEx TechConnect
Collierville, TN
01.2020 - Current
- Performed high-level software and hardware repairs on laptops, desktops, tablets, and handheld devices.
- Led Network Engineering department, collaborating with Cisco to diagnose, repair, and configure network routers and switches across FedEx organization.
- Project lead for Network Engineering department, working closely with Cisco to diagnose, repair, and configure network routers and switches for the entirety of the FedEx organization.
- Served as 5S representative, ensuring workplace organization and safety adherence within the department., promoting workplace organization and safety standards throughout the department.
- Helped to train members on new repair processes.
- Compiled comprehensive repair data spreadsheets and work logs, creating outlines and procedures for new projects.
- Compiled repair data spreadsheets and work logs for new projects.
- Developed and implemented new department processes to enhance operational efficiency.
Repair Technician Level 2
Volt Workforce Solutions
Memphis, TN
01.2017 - 01.2018
- Operated at FedEx TechConnect in Collierville, TN
- Coordinated repair processes with other members of the department to ensure quality repairs.
- Developed and refined department procedures, enhancing operational efficiency.
- Coordinated repair processes with team members, ensuring timely and quality repairs.
- Performed modifications and encryptions on several large-quantity projects.
Repair Technician Level 1
Aerotek
Memphis, TN
01.2016 - 01.2017
- Diagnosed and repaired hardware and software issues for Lenovo and HP laptops and tablets.
- Expanded knowledge of Windows-based system code and BSOD errors, enhancing troubleshooting skills.
- Gained experience diagnosing uncommon computer issues, contributing to overall repair capabilities.
- Assigned to a team at Flextronics in Memphis, TN to support technology initiatives.
Computer Repair Technician
Volt Workforce Solutions
Memphis, TN
01.2015 - 01.2016
- Provided technical support at FedEx TechConnect in Collierville, TN.
- Cultivated expertise in diagnosing and repairing rugged Getac laptops and tablets.
- Developed aptitude for diagnosis and repair of rugged Getac laptops and tablets.
- Mastered proprietary software and processes to streamline repair operations.
- Familiarized with proprietary software and processes for necessary repairs.
- Identified opportunities to enhance repair efficiency.
Education
Business Management
Southwest TN Community College
07-2014
General Education Studies
University of Memphis
01-2006
General diploma -
Cordova High School
01-2004
Skills
- Analytical problem-solving
- Certified Electronics Technician
- Cisco Network Specialist
- Team collaboration
- Network configuration
- Strong analytical and problem-solving skills
- Microsoft Office proficiency
- Attention to detail
Timeline
Electronics Technician 3
FedEx TechConnect
01.2020 - Current
Repair Technician Level 2
Volt Workforce Solutions
01.2017 - 01.2018
Repair Technician Level 1
Aerotek
01.2016 - 01.2017
Computer Repair Technician
Volt Workforce Solutions
01.2015 - 01.2016
Business Management
Southwest TN Community College
General Education Studies
University of Memphis
General diploma -
Cordova High School