Andrew Christopher Pierce
Canyon Country,CA
Summary
Professional technician with strong technical skills and focus on data center operations. Adept at troubleshooting hardware and software issues, ensuring optimal system performance and uptime. Highly reliable team player with strong emphasis on collaboration and adaptability to changing needs. Valued for problem-solving abilities, effective communication, and consistent delivery of results.
Overview
15
15
years of professional experience
Work History
Data Center Operator
CoreSite
Los Angeles, CA
07.2019 - Current
- Assisted in the installation and configuration of servers, network devices, and related infrastructure.
- Trained junior technicians on troubleshooting techniques and operational best practices.
- Executed installation of shelves, power strips, rails, servers, and switches, ensuring optimal operation
- Managed task acceptance and status documentation through ticketing system, time reports, and email communications.
- Reduced downtime for clients by swiftly addressing technical issues and performing routine maintenance on servers.
- Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures.
- Monitored and maintained data center systems to ensure optimal performance and uptime.
- Conducted routine inspections and preventative maintenance on critical equipment and infrastructure.
- Reduced downtime through proactive troubleshooting and resolution of network, server, and storage issues.
- Worked collaboratively with vendors to resolve hardware or software issues expeditiously while minimizing disruptions to ongoing operations within the facility.
- Responded promptly to emergency situations, minimizing potential impacts on business continuity and customer satisfaction.
- Managed several successful hardware installations and decommissions, ensuring that projects were completed on time and within budgetary constraints.
- Assisted in the planning and execution of data center migrations, ensuring minimal disruption to end users.
Aviation Ordnanceman
United States Navy
06.2011 - 02.2017
- Entrusted with the managing and tracking of multimillion-dollar ordnance assets. Masterfully inventoried and tracked all ordnance on over 300 anti-submarine warfare flights.
- Was responsible for the training of 18 other sailors in apprentice/journeyman qualifications along with tracking and updating of each sailor’s training record.
- As a shift lead in the Navy, had to manage and assign all daily tasks/gripes. And as a Collateral Duty Inspector had to ensure all work on the aircraft was done correctly, safely, and in a timely manner.
- Responsible for the troubleshooting and fixing of over 1000+ discrepancies affecting the aircraft’s weapon systems. Resulting in the saving of over 20 aircraft missions.
- Ran ordnance system checks for faults in the aircraft’s computer system. Required to find/trace the fault’s source and hastily fix any discrepancies.
- Entrusted as a junior personnel with the title of “Team Leader”, and led a group of sailors through a vigorous series of inspections called the “Conventional Weapons Technical Proficiency Inspection”, ultimately leading to a score of 670 of 700. Awarded the “Navy/Marine Corps Achievement Medal” for outstanding efforts.
- Given title of “Quality Assurance Safety Observer”, and entrusted with ensuring every ordnance member of a loading/downloading evolution was doing their job safely and proficiently.
Education
Associate’s Degree - General Education
Central Texas College
03.2017
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P-3C Armament/Ordnance System Organizational Maintenance
02.2012
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Aviation Ordnance Common Core, Class A1
10.2011
Skills
- Critical thinking
- Customer service
- Data center operations
- Network troubleshooting
- Maintenance and repairs
- Hardware maintenance
- Asset management
- Server management
- Cooling systems
- Server configuration
- Infrastructure monitoring
- Structured cabling
- Component installation
- Teamwork and collaboration
- Vendor coordination
References
Data center manager- John Deleon- (909)-342-8125
Timeline
Data Center Operator
CoreSite
07.2019 - Current
Aviation Ordnanceman
United States Navy
06.2011 - 02.2017
Associate’s Degree - General Education
Central Texas College
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P-3C Armament/Ordnance System Organizational Maintenance
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Aviation Ordnance Common Core, Class A1