Andrew Cichacki
Muskego,WI
Summary
As a dedicated employee, I have worked in the customer service/warehouse field for almost 20 years. With each position, I held my customer interactions and services to the highest of standards. I placed great value on building and maintaining a loyal customer base in order to continually grow and develop new business.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Fulfillment Supervisor
The Marek Group
Waukesha, Wisconsin
05.2019 - Current
- Oversaw daily fulfillment operations, ensuring timely and accurate order processing.
- Managed inventory levels to maintain stock accuracy and availability.
- Implemented process improvements to enhance workflow efficiency in fulfillment center.
- Trained and supervised a staff of 6 on proper fulfillment techniques.
- Coordinated scheduling and conducted training for warehouse staff on safety protocols to ensure compliance and reduce incidents.
- Conducted regular quality checks on outgoing shipments for accuracy and compliance.
- Verified items correctly matched to sales check for packing and shipment.
- Assisted in picking and loading processes by efficiently picking and assembling orders.
- Investigated discrepancies between inventory counts and system records.
- Performed regular audits of warehouse operations to identify areas for improvement.
- Monitored equipment functionality and coordinated maintenance to minimize downtime.
- Responded promptly to emergency situations such as equipment failure or sudden influxes of orders.
- Advised senior management on strategies to streamline operations while upholding quality assurance standards, enhancing overall workflow.
- Coordinated with IT department on the installation of software upgrades or modifications related to the fulfillment system.
- Held staff meetings to share project information and address specific issues.
- Conducted interviews, selected candidates and supported hiring processes to maintain staffing levels.
- Estimated project materials, time and staffing requirements based on work orders and job specifications.
HVAC Pre Apprentice
Butters Fetting Company
Milwaukee, Wisconsin
07.2016 - 08.2018
- Assisted experienced tradespeople with installation and maintenance of equipment.
- Assisted skilled tradespeople in various tasks on construction sites.
- Maintained tools and equipment for optimal performance and safety.
- Operated heavy machinery under direct supervision of a journeyman level tradesperson.
- Operated equipment with strong focus on safety and ground communication.
- Followed safety procedures to ensure a secure work environment.
- Followed all established safety protocols on the job site.
- Collaborated with team members to complete projects efficiently.
- Prepared job sites by organizing materials and tools effectively.
- Engaged in hands-on training sessions to enhance practical skills actively.
- Acquired foundational skills from experienced tradespeople during training sessions. from experienced tradespeople for skill development.
- Completed basic carpentry tasks such as measuring, cutting, nailing, sanding.
- Loaded and unloaded building materials from delivery trucks onto job sites.
- Cleaned up job sites after completion of projects.
- Completed tear-down of existing structures to prepare for new construction.
- Controlled traffic passing near, in or around work zones.
Customer Service Representative
ACS Group
New Berlin, Wisconsin
04.2010 - 05.2016
- Addressed customer complaints by listening to concerns and providing effective solutions, enhancing customer satisfaction.
- Managed customer accounts using CRM software effectively.
- Trained new representatives on company policies and procedures.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer issues with knowledgeable and friendly service, promoting high customer satisfaction.
- Assisted customers with product selection, ordering, returns, and exchanges.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Improved customer satisfaction ratings by answering questions, suggesting solutions, and resolving issues promptly.
Education
High School Diploma -
Muskego High School
Muskego, WI06-2002
Skills
- Order processing
- Inventory management
- Quality assurance
- Process improvement
- Warehouse management
- Shipping and receiving
- Warehouse operations
- Staff training
- Staff scheduling
- Workforce training
- Order execution
- Package verification
- Shipping coordination
- Shipment processing
- Stock control
- Stockroom oversight
- Stock replenishment
- Loading and unloading
- Materials handling
- Forklift operation
- Forklift certified
- Time management
- Multitasking Abilities
- Operations oversight
- Task prioritization
- Problem solving
- Effective communication
- Conflict resolution
- Leadership skills
- Teamwork
- Sound judgment
- Word processing software
- Email and phone communication
- Email and phone communication
Certification
- Forklift Certified with sit-down, reach, and roll lifts
Timeline
Fulfillment Supervisor
The Marek Group
05.2019 - Current
HVAC Pre Apprentice
Butters Fetting Company
07.2016 - 08.2018
Customer Service Representative
ACS Group
04.2010 - 05.2016
High School Diploma -
Muskego High School