Andrew Cintron

• Greeting customers, answering questions, product knowledge, advice about promotions, managing inventory, cleaning the store, customer service, merchandising, cross sell products, handling customer complaints, alerts management of potential security issues, demonstrate merchandise, documents sales by updating customer records, handling refunds and returns, increasing in-store sales, process newly received shipments, sales goals, store operations, assist customers with purchase completion, assisting in creating store displays, build productive trust relationships with customers, cash handling, checking out customers
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Increased sales revenue through effective product recommendations tailored to individual customers.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
• Collaborated with team members to meet and exceed monthly sales targets consistently.
• Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
• Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
• Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.

• Maintain inventory,
• medical therapy management reviews,
• outbound checkups,
• assessed drug interactions,
• excellent customer service,
• empathy,
• maintained clean and orderly work station,
• developed relations,
• paperwork,
• update databases,
• generate reports,
• tracked orders,
• friendly and problem-solving service,
• worked with other departments,
• data entry,
• email inventory,
• answered inbound questions,
• manage prescription,
• update contact information,
• developed and implemented HIPAA policies,
• identify potential issues,
• billing,
• coordinate procedures,
• communicate with patients directly,
• collaborate with primary, insurance, physicians, and other healthcare professionals, meet deadlines and productivity, medication and adherence reviews,
• collected key performance indicator metrics,

analyzed results and offered process improvement recommendations based on data, delegated tasks to employees and monitored activities and task completion

• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Streamlined prescription processing with accurate data entry and verification of patient information.
• Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
• Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
• Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
• Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
• Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
• Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
• Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.

• Teamed with peers, technicians, and pharmacists to prioritize and complete orders, created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems, assisted pharmacist with clearing high volume of prescriptions and responded to customer questions, interpreted and processed medication orders under supervision of pharmacist, inspected medication storage locations to monitor drug expiration dates and supply adequate inventory, received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system, refilled medications, offered insight into over-the-counter products and verified insurance benefits, transmitted claims to insurance companies for payment and reconciled EOBs, prepared prescription transfers to other pharmacies, liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions, maintained pharmacological practices by checking drug inventory, stocking medications, and monitoring supplies, leveraged database to confirm validity of prescriptions, patient data, and drug side effects, improved inventory management procedures to reduce overhead, backorders, and overstock, flagged potential side effects and allergies to prescribed medications for patients, maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises, promoted supplement and nutritional products to maximize sales and customer wellness, maintained clean and organized pharmacy shelving and work areas, verified patients' identities at pickup to prevent sale of wrong medications, managed inventories, rotated stock, removed expired or damaged drug products, and resolved discrepancies in drug counts, performed a wide range of pharmacy operations with a strong commitment to accuracy, efficiency, and service quality, efficiently processed cash register transactions for new and refilled prescription orders, completed and filed patient paperwork, updating records in the system with insurance carrier changes and allergy information, prepared prescription labels, promoting accuracy in medication administration and dosing, adhered to regulatory guidelines for workplace safety and customer confidentiality, worked with insurance companies to process claims, resolve problems, and obtain payments, established and updated patient profiles, medications, and insurance details, supervised inventory levels to maintain an adequate supply of medications and medical supplies, consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests, adhered to infection control policies and procedures to prevent the spread of disease

• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
• Maintained strong relationships with clients through proactive communication and personalized service.
• Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
• Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
• Improved customer satisfaction by consistently delivering orders on time and with accuracy.
• Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
• Maintained a clean driving record, ensuring safe and responsible transportation of food items.
• Exceeded company expectations for prompt deliveries, resulting in increased repeat business from satisfied customers.
• Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
• Provided exceptional customer service through courteous interactions and professional communication while handling transactions.
• Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
• Performed routine vehicle maintenance checks to ensure optimal performance on delivery routes, reducing downtime due to mechanical issues.
• Collaborated with restaurant staff to streamline order processes and improve overall efficiency during busy periods.
• Demonstrated initiative by learning menu offerings and ingredients to better assist customers with inquiries and special requests.

• Placed orders and answered customer questions in-person, through email, and over the phone to maximize customer service, contacted new and existing customers to outline benefits of products, identified customer needs to deliver relevant product solutions and promotions and meet target budgets, improved overall customer purchasing experiences to promote steady revenue, followed-up with clients after installations to assess quality service and customer satisfaction, answered product questions with up-to-date knowledge of sales and promotions, demonstrated product features to align with customer needs, created and implemented store displays, promoting sales and growth, adhered to company initiatives and achieved established goals, developed customized sales techniques to successfully sell and upsell services to new and existing clients, developed key customer relationships to increase sales, created successful strategies to develop and expand customer sales, drove substantial sales through suggestive selling and by promoting add-on purchases, operated cash register, collected payments, and provided accurate change, engaged positively with each customer, providing professional and polite support for sales and service needs, completed daily recovery tasks to keep areas clean and neat for maximum productivity, wiped down counters and conveyor belt to remove debris and maintain cleanliness, developed and maintained relationships with existing clients to ensure customer satisfaction, generated new sales leads through cold calling and networking activities, conducted market research to identify potential customers and their needs, organized client visits, presentations, product demonstrations, and trade shows, analyzed customer feedback to improve products and services, provided technical support for customers using the company's products or services, maintained accurate records of all sales and prospecting activities, researched competitors' products, prices, and sales techniques
• Increased sales revenue by identifying and targeting high-potential accounts.
• Expanded customer base through cold calling, networking, and relationship building.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Collaborated with marketing to create impactful promotional materials for increased brand awareness.
• Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

• De-escalated problematic customer concerns, maintaining a calm, friendly demeanor, educated customers on special pricing opportunities and company offerings, documented customer correspondence in CRM to track requests, problems, and solutions, maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices, assisted customers with making payments or establishing payment plans to bring accounts current, fielded customer complaints and queries, fast-tracking them for problem resolution, upheld quality control policies and procedures to increase customer satisfaction, provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions, supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication, delivered fast, friendly, and knowledgeable service for routine questions and service complaints, met and exceeded productivity targets by handling every interaction with top-notch customer service, addressed inquiries, resolved customer issues, and managed customer relations, processed documentation and troubleshot discrepancies to build client rapport, troubleshot shortages and overages to support quality control efforts, organized and prioritized tasks and activities and worked within strict timeframes and deadlines, promoted high customer satisfaction by resolving problems with knowledgeable and friendly service, remained calm and professional in stressful circumstances and effectively diffused tense situations, demonstrated excellent communication skills in resolving product and consumer complaints, fielded customer complaints and queries, fast-tracking for problem resolution, asked probing questions to determine service needs and accurately input information into electronic systems, informed customers about billing procedures, processed payments, and provided payment option setup assistance

• Restocked, arranged, and organized merchandise in front lanes to drive product sales, helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers, processed POS transactions, including checks, cash, and credit purchases or refunds, reviewed and resolved differences between accounting information and cash drawer, replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance, assisted customers with operating fuel pumps, explaining proper fueling techniques, checked customer identification for alcohol, cigarette, and lottery sales, pumped gas for guests and took payments, maintained a clean and orderly work station, maintained inventory of all saleable items, cleaned and restocked front counter and store area to maintain a welcoming environment for customers, cleaned up gas and other spills in accordance with spill procedures, maintained current knowledge of store promotions and highlighted sales to customers, applied security, safety, and loss prevention strategies during shifts, maintained a clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash, packaged, arranged, and labeled ingredient stock, storing at established temperatures, maintained well-stocked stations with supplies and spices for maximum productivity, contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service, kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items, enforced rules and procedures for accuracy, efficiency, and safety, monitored daily operations for quality and adherence to work order specifications, oversaw monthly site inspections and daily observations to maintain safety, production standards, and environmental regulations compliance, documented timecard data, maintenance logs, and production logs, coordinated efficient line changeovers to meet standards and maximize uptime, counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements, collected key performance indicator metrics, analyzed results, and offered process improvement recommendations based on data, delegated tasks to employees and monitored activities and task completion, organized daily workflow and scheduled staff vacations for adequate coverage, documented production levels, materials used, and special incidents to keep management informed of daily activities, coordinated shift-based inventory receiving, auditing, and restocking, assisted general manager with operations game plan and company initiatives implementation, complied with company safety procedures, policies, and regulations to promote safe working, supervised, trained, and guided the team by coaching on daily activities, communicated daily schedule and delegated work to employees, supervised and led employees to maintain productivity and customer service levels, upheld company standards and compliance requirements for operations, positioned skilled staff in key areas throughout the shift to optimize department productivity, educated customers about offerings, promotions, and pricing to boost sales, handled escalated customer concerns and emergencies in the absence of a manager or supervisor, evaluated employee performance, delivering individualized feedback and praise, reviewed operational records and reports to project sales and determine profitability, checked orders for quality and completeness, mentored and coached staff by giving employees suggestions and feedback to improve job performance, provided leadership and direction to shift staff, ensuring company policies and procedures were followed, ensured all daily operations were in compliance with safety standards and regulations, created schedules for team members and monitored attendance records, assigned tasks to employees based on their abilities, skill levels, and experience, performed disciplinary actions when necessary, following company guidelines, conducted performance reviews for shift staff and provided feedback for improvement, developed processes to improve the efficiency of the production line and streamline workflow, resolved customer complaints efficiently by providing timely solutions or escalating the issue as needed