ANDREW CLARK
Dawsonville,Georgia
Summary
Experienced, success-driven, and pragmatic professional with expertise and proven leadership track record in program, operations, and transformation management. Expert program management, process simplification and quality improvement leader with a balanced approach of drive, discipline and critical thinking. Adept at administering process transformation and operational improvements. Equipped with the ability to comprehend complex problems and assess related information to rationalize options and implement innovative solutions. Armed with well-honed communication and interpersonal abilities essential in cultivating positive relationships with diverse levels of individuals.
Overview
25
25
years of professional experience
Work History
Director, Program Management Office
Avaya Inc
09.2016 - 12.2023
- Operational responsibility for all Global PMO staff, processes and tools.
- Continuous Improvement of process framework to adjust to changing go to marketing strategies.
- Consistently delivering 100-plus new products/product releases each year. Over 90% On-time, On-Budget and On-Quality.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Established culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
Senior Cloud Solutions Program Manager
Avaya Inc
07.2012 - 08.2016
- Spearheaded global cross-functional team in learning and developing operating model to successfully introduce Avaya’s first Cloud solutions in market.
- Introduced Agile practices and new KPIs to measure new feature/functionality performance.
- Increased customer satisfaction through effective communication of program goals and expectations.
Operations and NPI Leader, Emerging Products & Technologies
Avaya Inc
07.2009 - 06.2012
- Led cross-functional teams to achieve company-wide goals, fostering culture of collaboration and innovation.
- Developed new product introduction processes to greatly accelerate time to market and customer adoption.
- Chief Executive Officer (CEO) Quality Champion Award in 2012 for demonstrating first-rate performance.
Process and NPI Leader, Healthcare Solutions
Nortel
01.2007 - 06.2009
- Leveraged and enhanced existing corporate New Product Introduction processes and procedures to effectively deliver new healthcare technology products and applications to market.
- Developed and delivered many leading edge solutions to healthcare industry.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
Education
Associate degree in Electro-Mechanical Engineering Technology -
Algonquin College
Ottawa, Canada05.1982
Lean Six Sigma and Black Belt Certification -
Nortel Networks
Alpharetta, GA09.2008
Program for Technical Managers -
Georgia Tech
Atlanta, GA06.1997
SCRUM Certification -
Jeff Sutherland
Boston, MA10.2021
Skills
- Program Management
- Quality Assurance
- Agile
- Growth Mindset
- Communication
- Team Building
- Cross Collaboration
- Ability to Meet Deadlines
- Lean Six-Sigma
- Logistics
- MS Office
- JIRA
- HP ALM
- Confluence
- Mondaycom
- Metrics and KPIs
Hyperlinks
https://www.linkedin.com/in/andrew-clark-aaa600/, LinkedIn
Timeline
Director, Program Management Office
Avaya Inc
09.2016 - 12.2023
Senior Cloud Solutions Program Manager
Avaya Inc
07.2012 - 08.2016
Operations and NPI Leader, Emerging Products & Technologies
Avaya Inc
07.2009 - 06.2012
Process and NPI Leader, Healthcare Solutions
Nortel
01.2007 - 06.2009
Associate degree in Electro-Mechanical Engineering Technology -
Algonquin College
Lean Six Sigma and Black Belt Certification -
Nortel Networks
Program for Technical Managers -
Georgia Tech
SCRUM Certification -
Jeff Sutherland