Vicki Hartman
Dallas-Fort Worth Metroplex,Texas
Summary
Driven agile senior program, project and product manager with over 15 years of experience bringing strategic planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase delivery of value. Organized and systematic with natural relationship-building and leadership talents.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director, Project Management Office, Agile Strategic Program/Product Delivery
DIGITAS HEALTH
Irving, TX
04.2022 - 07.2023
- Developed and implemented agile training, guidance, documentation, and metrics for product management across nine Scrum software development teams
- improved new product value delivery stream by 25% with people and digital transformation solutions
- Developed and implemented lean transformation strategies to improve organizational processes.
- Scrum Master and mentor for two new-to-agile teams
- Key leader with clients on new product marketing roadmaps totaling over $2 million
- Invented financials and key performance indicators to facilitate business operations.
Principal Program Manager, Strategic Programs/Products and Agile Leadership
SABRE Airline Solutions
Southlake, Texas
01.2016 - 06.2020
- Established strategic marketing and product development programs for top ten revenue-producing airline partners
- Directed cross-functional Scrum teams in end-to-end lifecycle for ecommerce product initiatives of $5 million
- Innovated new product programs, with emphasis on organizational change and digital transformation with end-to-end view of product success
- Scrum Master and mentor to new-to-agile teams
- Created product roadmap system for divergent groups to ensure alignment with leadership goals
- Supervised the development of a digital transformation strategy that improved client communication efficiency by 30%
- Modeled enterprise agile practice that reduced delivery time by 20%
- Increased customer satisfaction 25% through actionable agile planning and client collaboration
- Oversaw end-to-end design and deployment of new ancillary product pricing platform, driving 20% increase in carrier revenue.
Manager, Ecommerce Product Delivery Marketing Technology
EPSILON
Las Colinas, Texas
01.2014 - 01.2016
- Planned and executed delivery of global digital rewards products for financial services clients
- Managed five cross-functional teams in planning and implementing ecommerce websites with budgets of $7 million
- Client liaison for end-to-end change management and roadmaps
- Built road map for transition to Agile methodology at enterprise level
- Reduced time to market by 25% with transformation planning and execution
- Decreased planning and deployment times by 15% by collaborating with clients to align Agile sprints
- Analyzed complex system interactions and delivered obtainable solution goals through change management process innovation.
Consultant, Senior Product Manager for FIOS Media Experience
VERIZON / INSYS
Dallas, Texas
01.2010 - 01.2014
- Modeled and delivered complete life-cycle management of next-generation home media products
- Coordinated enterprise Agile planning across fifteen lines of business
- Facilitated ecommerce consumer portal design, resulting in a 20% increase in purchases
- Reduced call center volume by 10% through redesign of online consumer support tools.
- Worked closely with engineering teams to ensure feature specifications are understood and implemented correctly.
- Identified product gaps and generated innovative ideas to expand market share, improve customer experience and drive growth.
Education
Bachelor of Arts in Psychology -
Oklahoma State University
Skills
- Cross-Functional Team Leadership
- Program Management
- Strategic Planning
- Software Development Lifecycle
- Exceptional Written and Verbal Communication Skills
- Stakeholder Management
- Continuous Integration
- Innovation Management
- Teamwork and Collaboration
- Problem-Solving
- Customer Experience
Certification
- Disciplined Agile Coach
- Disciplined Agile Senior Scrum Master
- Disciplined Agile Value Stream Consultant
- Professional Kanban 1
- AWS Certified Cloud Practitioner
- Project Management Professional
Titles
- DASSM
- DAVSC
- PK1
- AWS CCP
- PMP
Professional Development
- Strategic Thinking and Decision-Making
- Design Thinking Process
- Innovation Project Management
- Enterprise Agile Transformation
- Systems Thinking
- Digital Media Agile Practices
- Personal Kanban and Team building
Timeline
Director, Project Management Office, Agile Strategic Program/Product Delivery
DIGITAS HEALTH
04.2022 - 07.2023
Principal Program Manager, Strategic Programs/Products and Agile Leadership
SABRE Airline Solutions
01.2016 - 06.2020
Manager, Ecommerce Product Delivery Marketing Technology
EPSILON
01.2014 - 01.2016
Consultant, Senior Product Manager for FIOS Media Experience
VERIZON / INSYS
01.2010 - 01.2014
Bachelor of Arts in Psychology -
Oklahoma State University
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