Andrew Close
Store Manager
Hillsboro,MO
Summary
Results-driven Store Manager with 20+ years experience managing operations of high-volume retail stores, ranging from $40-$80 million in sales volume annually, by delivering consistent results in sales, service and profitability through operational excellence. A proven track record of driving sales through coaching and developing associates, working collaboratively with team members, providing great customer service, utilizing financial and store reports to identify operational opportunities, monitoring market trends and competition, P&L management, loss prevention and executing game plans to consistently improve in all areas.
Overview
23
23
years of professional experience
2
2
years of post-secondary education
Work History
Store Manager
The Home Depot
Saint Louis, MO
08.2004 - 07.2023
- Effectively communicate and partner with District/Regional team to drive alignment, establish the store’s direction and resolve issues, review game plan effectiveness and monitor execution of the company’s strategy and direction through Playbooks and Priority Communications
- Conduct store walks with Assistant Store Managers and Department Supervisors to establish and implement store goals/objectives; assess sales, service and profitability opportunities, and create effective game plans to accomplish necessary improvements
- Top Voice of the Associate 2022-2023 at 95% by facilitating Town Hall meetings; monitoring associate engagement levels and driving employer of choice initiatives; Empowering and inspiring associates personal and professional growth; Encouraging associates to make connections with customers and the community
- Achieved Best Store Shrink results for the District in 2022. Consistently reduced store shrink by monitoring front and back end operations to ensure team members complete transactions according to store best practices and verified incoming inventory matched the expected product delivery; leveraging sales and profit opportunities through shrink management and safety performance.
- Teach, coach and train 1) store management and associates on operational processes, merchandising standards, store appearance and profitability; 2) store leadership teams on creating a safe working environment and a culture of operational excellence; 3) store leadership teams to achieve alignment and operational improvements
- Support the implementation and monitoring of pilot programs and new store initiatives to improve simplification in the stores; Evaluate in-stock levels of merchandise and ensure follow-through by store management on resolving out of stocks; Maximize turns by driving Green/Reduced Tag and Clearance process.
Store Manager
Lowes Home Improvment
, Missouri
07.2000 - 06.2004
- Held Store Manager position during the opening of three (3) new stores; involvement in mass hiring, led the steel set and mass receiving of each new store.
- Experience in building and maintaining cross-functional relationships to execute the Lowe’s business strategy; building partnerships within new markets; building strong relationships within the community.
- Managed overall store operation including expenses, merchandising standards, compliance, safety, security, shrink and those directly helping to drive positive customer experiences, sales, and margin performance.
- Championing Customer Service by ensuring associates deliver friendly, professional and timely service to call customers.
- Monitor the performance, profitability and flow-through of the store plans and programs.
- Responsible for maintaining a strategic view of store talent needs, recruiting and developing talent, driving execution of sales and services strategies, analyzing relevant data to inform store specific strategies, proactively addressing store needs.
Education
Associate of Applied Science - Agricultural Business And Management
SFCC
Sedalia, MO 08.1994 - 05.1996
Skills
Relationship building and management
Team leadership and coaching
Maximizing profitability
Financial operations management
Merchandising
Customer Service & Relations
Time Management
Project Management
Training and mentoring
Goals and performance
Plan of Action Development and Implementation
Business-to-Business Sales
Accomplishments
- Continued personal and professional growth through Successfully completing District Manager Training Program and Assessment
- Member of the Regional Store Manager Council
- Team Depot District Champion
- District Pro Captain
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There are two types of people who will tell you that you cannot make a difference in this world: those who are afraid to try and those who are afraid you will succeed.
Ray Goforth
Timeline
Store Manager
The Home Depot
08.2004 - 07.2023
Store Manager
Lowes Home Improvment
07.2000 - 06.2004
Associate of Applied Science - Agricultural Business And Management
SFCC
08.1994 - 05.1996