Andrew Cordonnier
Houston,TX
Summary
Bilingual (English/Spanish) customer service professional with over three years of experience assisting customers, resolving issues, and supporting fast-paced retail and service operations. Recognized for friendliness, accuracy, and dependability. Skilled in communication, organization, and teamwork, with a strong focus on delivering a positive customer experience, and maintaining efficient store operations.
Overview
6
6
years of professional experience
Work History
Bilingual Customer Service Representative
LogixHealth
03.2025 - Current
- Assisted customers in English and Spanish with account and billing inquiries.
- Maintained accurate data records and upheld confidentiality / HIPAA standards.
- Recognized for clear communication and professionalism under pressure.
Senior Baker / Shift Lead
Crumbl Cookies
Spring, TX
01.2024 - 03.2024
- Supervised 5-10 team members during busy shifts to maintain quality and service.
- Supported customers and handled transactions with accuracy and positivity.
- Ensured inventory levels and store cleanliness met company standards.
Licensed Medicare Specialist (Remote)
TTEC
Houston, TX
07.2023 - 12.2023
- Educated customers on Medicare plans and enrollment requirements.
- Delivered excellent bilingual service with attention to detail and compliance.
Baker
Crumbl Cookies
Mission, TX
05.2023 - 07.2023
- Prepared products to standard while supporting team coordination and training.
Delivery Driver
Pizza Hut
Mission, TX
01.2023 - 03.2023
- Delivered orders on time while ensuring excellent customer interaction.
- Managed payments and maintained clean delivery records.
Sales Associate
Stripes Convenience Stores
La Joya, TX
10.2021 - 04.2022
- Assisted customers, handled POS transactions, and restocked inventory.
- Maintained a friendly and organized store environment.
Usher
Cinemark Theatres
Pharr, TX
09.2019 - 12.2020
- Greeted guests, helped with seating, and kept facilities clean and safe.
Education
High School Diploma -
Thelma Rosa Salinas T-STEM Early College High School
La Joya, TX05.2019
Skills
- Customer Service & Sales Support
- Bilingual Communication (English / Spanish)
- Point of Sale & Cash Handling
- Product Knowledge & Troubleshooting
- Team Collaboration & Dependability
- Organization & Attention to Detail
- Basic Technology & Microsoft Office
- HIPAA compliance
- Quality assurance
Languages
- English
- Spanish
Timeline
Bilingual Customer Service Representative
LogixHealth
03.2025 - Current
Senior Baker / Shift Lead
Crumbl Cookies
01.2024 - 03.2024
Licensed Medicare Specialist (Remote)
TTEC
07.2023 - 12.2023
Baker
Crumbl Cookies
05.2023 - 07.2023
Delivery Driver
Pizza Hut
01.2023 - 03.2023
Sales Associate
Stripes Convenience Stores
10.2021 - 04.2022
Usher
Cinemark Theatres
09.2019 - 12.2020
High School Diploma -
Thelma Rosa Salinas T-STEM Early College High School