Andrew Coronado
National City,CA
Summary
Motivated and detail-oriented tech enthusiast with a strong foundation in troubleshooting, networking basics, and customer service. Passionate about solving problems, learning new systems, and helping users stay productive and secure. Experienced with Linux environments and dedicated to pursuing a career in IT support. Eager to bring strong communication skills and a hands-on attitude to a fast-paced help desk team.
Overview
2
2
years of professional experience
Work History
Freelance Tech Support
Self Employed Services
San Diego
01.2024 - Current
- Assisted family and friends with basic computer troubleshooting, software installs, and system cleanups
- Walked non-technical users through tasks like file backup, account recovery, and app navigation
- Practiced documenting issues and researching solutions using forums, guides, and troubleshooting tools
Part-Time Associate
Smart & Final
San Diego
05.2023 - Current
- Maintained cleanliness of work area by sweeping floors, removing debris, and organizing supplies.
- Cleaned up spills quickly using appropriate safety protocols such as wearing protective gear when necessary.
- Operated pallet jacks to move skids throughout the warehouse facility.
- Maintained a safe work environment by adhering to all safety regulations and policies.
- Worked collaboratively with other team members to complete projects in a timely manner.
- Delivered consistent, high-quality customer service by actively listening, identifying needs, and resolving product or service issues in a timely and professional manner.
- Maintained a calm and solutions-focused demeanor when handling high-stress customer interactions, demonstrating strong conflict-resolution skills.
- Collaborated with customers and coworkers to provide clear, helpful guidance and support, mirroring a help desk communication style.
- Assisted in training and onboarding new team members, ensuring they understood key procedures and workflows.
- Adhered to company service standards and procedures, showing reliability and the ability to follow structured processes.
- Demonstrated flexibility and quick learning in a fast-paced retail environment, adapting to new tools, tasks, and policies as needed.
Education
High School Diploma -
Sweetwater Union High School
National City, CA06-2022
Skills
- Customer service
- Effective Communication
- Active Listening
- Customer-Focused Attitude
- Attention to Detail
- Problem-Solving Mindset
Languages
English
Professional
Spanish
Professional
Affiliations
- Building or customizing computers
- Cybersecurity challenges (TryHackMe, Hack The Box)
- Reading tech articles and blogs
- Gaming
- Solving logic puzzles and brain teasers
- Mindfulness and meditation
- Walking or hiking
Timeline
Freelance Tech Support
Self Employed Services
01.2024 - Current
Part-Time Associate
Smart & Final
05.2023 - Current
High School Diploma -
Sweetwater Union High School