Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jordan Frailey

San Antonio,TX

Summary

Dynamic tech support professional with hands-on experience in building custom PCs and optimizing home networks. Proven track record at Publix Supermarkets in inventory management and employee training. Skilled in Windows and Linux operating systems, with a strong ability to troubleshoot and resolve technical issues efficiently. Excellent communicator dedicated to enhancing user experience.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Freelance Tech Support

Freelancer
03.2022 - Current
  • Built custom PCs based on budget and use case
  • Performing various internal upgrades such as RAM and SSD swaps, Windows installations, and virus removals
  • Set up home networks, WiFi extenders and routers/modems
  • Trained users on basic file management, cloud storage, and device maintenance
  • Using hands-on experience solving real world tech inquiries independently.

Inventory Receiver

Publix Supermarkets Store
04.2020 - 10.2024
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Trained other employees on equipment such as forklifts and balers to move outgoing shipments to loading area.

Education

Bachelor of Science - Computer Engineering

Florida International University
Miami, FL
05-2027

Skills

  • Operating Systems - Windows 10/11, macOS, and Linux
  • Hardware - PC/Laptop builds/repairs, peripherals
  • Microsoft Office, basic ticketing systems, and anti-virus tools
  • Networking - Router setup, Internet/WiFi troubleshooting, and Google workspace

Certification

CompTIA A+

Timeline

Freelance Tech Support

Freelancer
03.2022 - Current

Inventory Receiver

Publix Supermarkets Store
04.2020 - 10.2024

Bachelor of Science - Computer Engineering

Florida International University

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